About IndiGo

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customers NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Designation- Senior Manager- Business Support and Administration

Location- Gurgaon

Work from office

Job Description

We are seeking a Senior Manager to join the Business Support team. The ideal candidate will combine strong analytical capabilities with leadership skills to drive data-driven decision-making across the organization. This role requires someone who can translate complex data into actionable insights while managing key stakeholder relationships.

Key Responsibilities

• Lead the development and maintenance of BI dashboards and reporting solutions
• Drive analytics initiatives to identify business opportunities and operational efficiencies
• Manage complex projects and deliver results within established timelines
• Present analytical findings to senior management and stakeholders
• Mentor team members and promote best practices in data analysis
• Develop and implement data governance standards
• Collaborate with cross-functional teams to understand business requirements and provide analytical solutions
• Oversee payroll processing and ensure accuracy and compliance
• Manage mandatory documentation and maintain comprehensive records
• Handle administrative responsibilities including team coordination and resource management
• Drive process automation initiatives to enhance operational efficiency
• Identify and implement process refinements to streamline workflows
• Lead continuous improvement projects to optimize team performance and deliverables

Required Qualifications

- Bachelor’s degree in business, Analytics, Statistics, or related field; MBA preferred

- 7-10 years of experience in business analytics or related field

- Strong project management skills with track record of delivering results

- Excellence in statistical analysis and data interpretation

Required Competencies

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Ability to work effectively under pressure and meet deadlines
• Self-motivated with strong initiative
• Exceptional stakeholder management abilities
• Detail-oriented with high standards for accuracy
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively

Required Skillset

• Advanced working knowledge on Microsoft Excel, Power Point and BI tools.
• Strong Analytical skills with the ability to interpret financial data, identify trends, and make data driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of organization.
• Strategic thinker with the ability to anticipate future staffing needs and develop proactive solutions.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.