WFS is building an awesome team of leaders Passenger Service in Philadelphia Airport. We are looking for 5 Supervisor of Passenger Services who can effectively manage Operational Excellence and lead a team/shift of 20+ ramp agents to produce results. Airport experience is preferred (either worked in Passenger Service and has management experience or currently working as a Supervisor of Passenger Services).
In this role, you will play an important part in our world-leading ground handling operation at Philadelphia International Airport (PHL). The Supervisor of Passenger Services classification includes managing, coordinating, and controlling airport activities for all Passenger Service functions (described below);
Your main job duties may include (but are not limited to):
Monitoring the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements.
Overseeing the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, and ensuring compliance with WFS rules and regulations.
Proactively monitor the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
Ensure that practices are administered in fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
The scope of the job may vary with the size of the operation and its primary line of business.
Passenger Service Functions:
Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner. May also be responsible for baggage service functions of filing loss, damage, and pilferage claims. Offers efficient and professional customer service and resolves passenger problems as required. Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies. Acts as company representative when assigned.