Role IntroductionReports to: Baggage Services Lead
HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.
**Promising and Structured Career Development in Airport Baggage Services Department**
Baggage Services Officer III > Baggage Services Officer II > Baggage Services Lead > Assistant Manager Baggage Services > Customer Service Manager
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.
Key Responsibilities- Deliver a seamless baggage experience to our passengers
- Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly
Requirements- Right to work in Hong Kong
- Minimum age of 18
- HKCEE /HKDSE or equivalent qualification
- Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
- Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Baggage Services Officer with a competitive package
- Flexibility to work on shift schedules (including overnight, weekend and public holidays)
- Customer service-oriented attitude and good communication skills
- Item 8 of 8,As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test
Benefits- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Special allowance(s) is entitled to overnight and public holiday shifts
- Medical coverage & other flexible benefits
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
