Job Summary
The IT/Communications Specialist is responsible for regional/local supervision, support and deployment needs in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure Service, Program Management and Service Delivery Center.
Principal Accountabilities
(Typical duties include the following, although specific duties vary by assignment or contract.)
•Applications: such as application architecture, standards/tools and development, software licensing, release management and portfolio management.
•Business Unit: such as business alignment, customer advocacy, demand management and project management.
•Customer Service: such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
•Infrastructure Services: such as computer/mainframe operations, network operations (WAN/LAN) server management (e-mail and web), firewall management, software distribution and security policy. Supports supplier relations where applicable.
•Program Management: such as communication planning, process development, project management, project prioritization, and monitoring.
•Service Delivery Center: such as regional delivery of customer service, support, project management, communications, and infrastructure services.
•Managers others either directly or through subordinate supervisors.
•Coordinates diverse activities within a functional area.
•Plans work and administers policies.
•Job role has budgetary type of accountabilities or directly impacts a revenue center’s viability or its quality of service via personal contributions.
•Perform other duties as assigned.
Knowledge & Skills
•Proficient in Microsoft office software applications.
•Excellent oral, written, communication and people skills.
•Ability to translate communication needs of employees/customers not versed in computer terminology for both hardware and software into meaningful solutions.
•Able to travel to hostile and austere environments.
