Technical Writer (Information Developer)

Flexible Work Agreement TypeRemote / Travail à distance

Posting End Date2024-02-26

Job GradeATP-6

Pay Range$78,942 - $98,677

Job SummaryThe main role of the information developer / technical writer is to develop, maintain and distribute NAV CANADA’s operational communication and publications used nationwide. They will produce Air Traffic Services operational manuals and other publications—in consultation with stakeholders.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment

• Competitive compensation and flexible benefits

• Defined benefit pension plan

• Opportunities for growth and development

• Flexible work arrangements

• Diverse and inclusive workforce

Key Accountabilities:

• Consult with Subject Matter Experts to create and maintain regulatory content for a variety of audiences while adhering to well-defined design specifications. 

• Coordinate with stakeholders to develop high-quality, internal communications and technical documentation for Operational staff.  

• Use plain language, editorial standards and writing conventions to describe and explain complex technical content. 

• Apply standards, rules, and authoring guidelines to produce consistent, repeatable, and easy-to-maintain information products 

• Adhere to established processes to track and manage progress and deliver on-time deliverables. 

• Use advanced authoring tools, mark-up languages, and scripts to maintain document integrity for output to multiple sources. 

Job Requirements

Education:

• Graduation with a degree from a recognized degree program with specialization in a related field of study. Specialization may be obtained through an equivalent combination of education, training or 5 or more years of relevant experience.

Experience:

• Experience creating and delivering high quality, on-time technical documentation  

• Experience using structured authoring tools (such as Oxygen) 

• Experience using mark-up and scripting languages (XML, HTML, CSS, JavaScript) 

• Experience with content management systems (SharePoint, CCMS) 

Knowledge:

• Information development methodologies and standards 

• Topic-based writing for re-use 

• Project management (Agile) 

• NAV CANADA and aerospace knowledge is an asset. 

Abilities:

• Support senior colleagues to implement stakeholder requirements and suggest opportunities for product enhancements and process improvements 

• Strong research skills including gathering and organizing information from multiple sources. 

• Convert complex technical information into plain language 

• Recognize information patterns and organize ideas  

• Manage multiple concurrent tasks and adapt to changing priorities 

• Work with minimal supervision both in a team and independently 

• Establish rapport and maintain effective working relationships with colleagues 

• Communicate effectively orally and in writing 

Personal Suitability:

• Initiative, judgment, reliability, decisiveness, curiosity, and tact 

• A motivated self-starter, who seeks excellence, displays a positive attitude and is service and goal oriented. 

Working conditions:

• For this position, based out of the Ottawa Head Office, NAV CANADA is recruiting top talent across Canada and we are offering the flexibility for new team members to work remotely.

• Occasional domestic travel is required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.