STS Technical Services is hiring Customer Service Representatives in Winona, Minnesota.Position Summary:Our client in Winona, MN are adding a Customer Service Representative to their team. As part of the the Customer Service Team you would deliver a World Class Service model by providing clear, conc

Customer Service Representatives: 40742

STS Technical Services • 
Winona, Minnesota, United States
Position Type: Permanent
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Job Description:
STS Technical Services is hiring Customer Service Representatives in Winona, Minnesota.

Position Summary:


Our client in Winona, MN are adding a Customer Service Representative to their team. As part of the the Customer Service Team you would deliver a World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in depth knowledge of our customer’s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of clients business systems and exceptional communication skills.

Duties & Responsibilities:



  • Provide World-Class Customer Service

    • Takes personal responsibility for the customers by providing accurate and timely information regarding purchase orders received.

    • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.

    • Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.

    • Effectively communicate and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.

    • Committed to expanding your knowledge of clients products, services and solutions.

    • Work collaboratively within the plant

    • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.

    • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.



  • Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators.

    • Accuracy of orders and releases entered

    • Volume of orders and releases entered

    • Timeliness of orders and releases entered




Minimum Qualifications:



  • Minimum of two years related experience and/or training; or equivalent combination of education and experience. A four year college degree is highly desired but not required.

  • Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.


Additional Considerations:



  • Competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).


About STS Technical Services:


STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.STS Technical Services is an equal opportunity employer.ZR
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