SUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.PRIMARY RESPONSIBILITIES:•    Check in passengers and baggage using Cape Air’s reservation system•    Make passenger reservations and rebook flig

Customer Service Agent

Cape Air • 
East Boston, Massachusetts, United States
Position Type: Permanent
Job Description:
SUMMARY:
This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

PRIMARY RESPONSIBILITIES:
    Check in passengers and baggage using Cape Air’s reservation system
    Make passenger reservations and rebook flights
    Make boarding announcements
    Provide extra assistance to passengers with special needs
    Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
    Share information with pilots/ramp/operations using radio communications
    Organize ticket and cash reports
    Handle delayed or missing baggage and process claims
    Assure compliance with FAA and airport security procedures
    Additional duties as assigned
        
QUALIFICATIONS:
    Airline work experience preferred
    Airline reservation system experience preferred
    Must be at least 18 years old
    Must hold a high school diploma or equivalent
    Must have valid US drivers license 
    Must be able to lift up to 70 lbs.
    Basic computer skills required
    Excellent communication and excellent customer service skills required
    Ability to interact effectively with others
    Ability to work independently and adapt to changing work priorities
    Ability to communicate effectively, orally and in writing
    Flexibility of schedule is a must
    This position will often require working nights, weekends and holidays
    Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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