Airshare is a family-oriented and customer service focused fractional aviation operator, delivering flexible and efficient solutions for our customers since 2000. We do not raise the bar in private aviation, we set it. We establish high standards for ourselves, which are personified by each of us in
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Flight Controller - Kansas City

Airshare • 
Kansas City, Missouri, USA
Position Type: Permanent
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Job Description:
Airshare is a family-oriented and customer service focused fractional aviation operator, delivering flexible and efficient solutions for our customers since 2000. We do not raise the bar in private aviation, we set it. We establish high standards for ourselves, which are personified by each of us in everything we do as a company. We constantly take the initiative to innovate and create winning solutions. Delivering unparalleled customer service is our passion. To do that, we rely on employees who can anticipate our customers’ needs and adapt to efficiently fulfill those needs. Feeling inspired? Send us your resume.
 
We are looking for a full-time AirCare Specialist at our headquarters in the Kansas City area. In this role, you will be the customer advocate – ensuring seamless customer service by proactively engaging in scheduling trips, catering, ground transportation, etc.  The AirCare specialist is responsible for developing and managing customer loyalty by nurturing customer relationships and providing personalized service. To promote the AirCare common purpose as the department coordinates trips and other customer demands while developing strong working relationships with shareowners and their executive assistants with the goal to instill the utmost confidence and trust in the services of the company. 
Job Requirements:
The overall job purpose is to coordinate the aircraft and flight crew schedules that effectively meet aircraft owner and sales demonstrations and/or charter operation purposes while developing strong working relationships with shareowners. The goal is to instill the utmost confidence and trust in the services of the Company while providing, safe, efficient, and professional services.
 
  • Verify each flight on certified aircraft meet FAR Part 135/91K regulations for legal crew, aircraft, and trip
  • Optimize aircraft and crew routings using sophisticated software
  • Send detailed trip itineraries to flight crews
  • Flight follow all Executive Air Share fractional and managed aircraft
  • Arrange trip logistical and service items as necessary to support client and crew
  • Arrange for landing and over-flight permits, clearances, ground handling, security needs, customs for domestic and international destinations
  • Provide required documentation for and communicate with various government agencies for domestic and international destinations, including Customs and Immigration as applicable
  • Coordinate aircraft movement in concert with the Pilot in Command to ensure that all airspace and airport restrictions are complied with, and to ensure that all aircraft support services are available and notified
  • Reduce operating costs while maintaining high service levels
  • Advanced planning for aircraft and flight crew, including aircraft schedule demand and crew training
  • Provide executive level customer service to internal and external customers
  • Night and weekend on-call is required and should be expected
 
SKILLS AND EXPERIENCE:
 
  • Attention to detail required
  • High aptitude for learning and synthesizing large amounts of information
  • Skills in communicating clearly and effectively with people at all levels, both oral and written
  • Ability to interact effectively as a team member with other Flight Coordinators
  • Ability to multitask and coordinate simultaneously without reduction in quality of results
  • Skills in observing situations analytically, responding objectively, and logically
  • Capable of thinking clearly and making quick decisions under pressure
  • Exemplary customer service skillsHighly organized with emphasis on accuracy, timeliness, and prioritization
  • Ability to maintain high level of discretion and confidentiality
  • Demonstrate initiative with minimum supervision
QUALIFICATIONS AND REQUIREMENTS:
 
  • 4-year college degree preferred.
  • Prior business/executive aircraft scheduling experience preferred, but will train an ideal candidate without prior experience.
  • Preferred knowledge and understanding of FAA Part 135, 91 and 91K regulations.
  • High energy levels are needed for this fast-paced position.
  • FAA Dispatch license required.
Salary Range: Neg-Neg
Relocation: 1,500
Travel:
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