JOB SUMMARY:

Manage a high volume of aircraft finance inquiries on a day-to-day basis.  Maintain aircraft knowledge relevant to the aircraft our members purchase and our lenders finance. Clearly and concisely communicate with members to help them understand the financing process, answer questions, and work as a broker to help members obtain the best financing option available.  

The Account Executive is directly responsible for overseeing the entire process of each application they are assigned, including the initial quote/exploratory phase, application completion and documentation gathering, lender qualification and selection, and providing any assistance necessary to close the transaction once approved.  

The Account Executive will also work closely with senior team members and the Director of Credit and Sales to resolve concerns, establish goals, and meet objectives.

ESSENTIAL FUNCTIONS:

Account Executive Job Functions (75%)

• Operate as the lead point of contact for any, and all matters specific to assigned files.
• Establish ongoing relationships with AOPA members through the delivery of exceptional customer service.
• Assist members through the loan process from application to closing by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Consult with members about their current and future aircraft finance needs.
• Advise members on aircraft values, including lender requirements and limitations for upgrades, overhauls, and maintenance.
• Provide member education and recommend additional services to members.

Administrative (25%)

• Maintain task list at a reasonable level as defined in consultation with manager, with focus on completing the high-priority tasks first.
• Maintain email inbox to ensure members receive prompt responses and updates.
• Manage incoming calls and voice messages, both direct and through group phone queue.
• Obtain and maintain knowledge of aircraft and industry. 

**Although this job description aims to capture the majority of the position duties, other duties may be assigned based on business and departmental needs. 

REQUIRED JOB QUALIFICATIONS:

• Two to three years of sales, customer service, or banking experience
• Strong interest in finance and general aviation
• Proficiency with SalesForce or comparable CRM, Word, Excel, Outlook and the Internet
• Ability to work in a goal-oriented environment 

PREFERRED JOB QUALIFICATIONS:

• BS or BA degree in finance, business, or comparable work experience
• Organized, self-starter, self-motivated, detail oriented and have effective interpersonal skills
• Pilot or student pilot certificate 

WORKING CONDITIONS:

• This position works in an office setting.
• Typical working hours are 8:30 am – 5 pm, Monday through Friday, with a one-hour lunch break.
• Generally, a climate-controlled environment with occasional exposure to outdoor weather conditions when attending aviation related events, including exposure to higher altitudes and confined spaces if in a general aviation aircraft.
• This position requires some travel, up to 10% of the time, to various general aviation or industry-related events. Travel is by aircraft (general aviation and commercial) and by road or public transit.  

PHYSICAL DEMANDS:

The physical demands of this position are typical of a standard office environment. While performing the duties of this job, the employee will regularly be required to:

• Sit for extended periods while working at a computer or attending meetings.
• Use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Communicate effectively via email, phone, and in-person, which requires clear speech, hearing, and vision.
• Occasionally lift or move items weighing up to 15 pounds, such as boxes of materials or equipment.
• Occasionally stand, walk, and reach with hands and arms during the course of normal office activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL INFORMATION:

• This position is located at AOPA’s Frederick, MD, office.   
• The salary range for this position is: $64,000 - $68,000, depending on education and experience. 

BENEFIT INFORMATION: 

• Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program (so you can keep flying and remain proficient)
• Medical, Dental, and Vision insurance is available for employees and their dependents the 1st of the month following their start date
• Flexible Spending Plans
• Health Savings Plan with employer contribution (for eligible participants)
• 401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution
• Company paid Short and Long-term Disability Insurance
• Company paid Life Insurance and AD&D insurance with the option to buy up 
• Paid Time Off (PTO): 17 days accrued during first year (accruals increase based on tenure)
• Paid Holidays: 12 holidays
• Personal days: 3 (prorated based on hire date)
• Volunteer day: 1 (prorated based on hire date) 
• Work From Home Fridays
• Paid Parental Leave 
• AOPA Membership
• Employee Assistance Program
• Wellness Program (earn medical insurance premium discounts)
• Gym Reimbursement Program
• Supplemental insurance options (critical illness, accident, hospital indemnity)
• Tuition Reimbursement Program 
• Discount on AOPA swag
• Business casual dress code
• Free coffee, tea, hot cocoa