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The Accounts Receivable Analyst is responsible for managing customer accounts to ensure timely collection of payments, resolution of disputes, and maintenance of accurate records. This role requires strong communication, investigation, and problem-solving skills, as well as the ability to work closely with cross-functional teams to resolve billing and payment issues, responsibilities include:

• Managing a portfolio of customer accounts, working in alignment with their business hours and service expectations.
• Communicating with customers in a positive, professional, and timely manner to maintain strong working relationships.
• Leading the investigation and resolution of invoice disputes by identifying root causes—such as pricing discrepancies, delivery issues, quality concerns, or contractual misunderstandings—and coordinating with internal teams to drive resolution.
• Utilizing available tools and documentation (e.g., invoice copies, proof of delivery, contracts, claims forms) to support and expedite dispute closure and payment.
• Partnering with Customer Service, Sales, Operations, and Finance to resolve queries affecting payment and ensure accurate billing.
• Reconciling unapplied cash and requesting appropriate clearing actions (e.g., spreads, credit notes) to maintain accurate and current customer ledgers.
• Proactively monitoring aging reports to identify and prioritize dispute-related balances and minimize past dues.
• Escalating complex or unresolved disputes for leadership intervention and supporting the escalation with full documentation.
• Documenting all dispute resolution activities clearly and promptly to support reporting, audits, and process reviews.
• Participating in continuous improvement efforts to streamline the dispute resolution process and reduce recurring issues.
• Adhering to all EHS standards across the site, including proactive hazard reporting and promoting a safe working environment.

Basic Qualifications:

• Bachelor’s degree with at least 2 years of relevant experience in Accounts Receivables or Customer Service.
• In absence of a degree, 6 years of relevant experience is required.
• Experience in collections, customer account management, or dispute resolution.
• Strong English communication skills (written and verbal).
• Highly detail-oriented with strong organizational and time management skills.
• Self-motivated and proactive in solving problems.
• Builds positive relationships with internal teams and external customers – must be a team player.
• Familiarity with SAP, JDE, or other financial systems is a plus.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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