Admin, ITOC

This position is a hands-on technical role focused on administering and supporting systems spanning for our multi-site environment. They take ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

• Perform daily system monitoring, verifying the integrity and availability of all systems, including network, on-prem, & cloud.
• Define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion.
• Administration and monitoring of corporate and managed services cloud-based systems.
• Development, maintenance, and usage of automation scripts using Bash, PowerShell, etc.
• Assist with patch management in all production environments.
• Create and maintain IT configuration and knowledgebase documentation.
• Act as primary point of contact for outages and escalations and assign Incident Managers for emergent issues.
• Monitor ticket tracking system for newly assigned tasks.
• Monitor and report on all of Spirit networks, systems, and applications in a 24x7 World Class ITOC, while working expeditiously to limit impact to our customers and tracking the health of our SLAs.
• Handle routine operations requests such as adding new users, restarting services, blocking IP addresses.
• Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified and incident management.

• Work a flexible schedule with additional hours when necessary to support IT projects or P2 tickets or higher
• Customer Focus: Identifying and responding to current and future client needs; providing Professional service excellence to internal and external clients. Good understanding of customer service skills as role is exposed to heavy customer interaction (team members).
• Communication: Listening to others and communicating in an effective manner that fosters open communication. Escalation issues when necessary prior to it becoming a fire.
• Producing updates and reports on all issues and activities to management.
• Providing business support / technical assistance to the company team members both local and remote in the use of Microsoft Office, Microsoft Outlook, VPN software and various proprietary applications.
• Planning and participating in implementation, migration, and preliminary troubleshooting of the PC/LAN environment.
• Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment. Coordinating support and requests with other support levels and vendors.
• Recognizing problem areas and suggesting pro-active solutions and complying with IT operational performance metrics and Service Level Agreements.
• Assisting other members of technical staff with installation and support issues when requested.
• Providing timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved
• Strong troubleshooting skills and being able to diagnose issues efficiently and accurately
• Significant Microsoft Windows Operating System and Office applications and related applications experience
• Take part in the 24x7 weekly on call support phone rotation.
• Bachelors degree or equivalent experience.

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.