Agent, Customer Services - Ireland DUB

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The job is a member of the Operations team within the Airports Division. You will be responsible for delivering a safe and first-class airport experience to our customers. You will be expected to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, you will report into and take instruction from the General Manager and Team Leader. 

• Provide a consistently high quality customer service ensuring a seamless experience at all contact points  
• Perform a range of airport related duties and be prepared to support the daily operation in any capacity required  
• Conduct relevant administrative duties e.g. pre-flight and post flight departure 
• Promote and sell our services and products to our customers 
• Attend and complete all compulsory training by given deadlines  
• Ensure compliance with FAA, Company and airport regulations 
• Enforce safety/security measures and protect sensitive zones 
• Adhere to and promote safe working practices all times 
• Take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions.  
• Co-operate with American Airlines as far as is necessary to enable American Airlines to comply with all relevant statutory provisions.
• To immediately report serious risks or concerns over safety issues 
• Comply with the American Airlines Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures 
• Maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy 
• Be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice 
• Maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy
• Actively participate in regular coaching & counselling meetings, performance reviews and development meetings 
• Undertake appropriate training as agreed with their manager and to take responsibility for self-development 
• Undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and task 
• Work in any other American Airlines location as and when necessary and if applicable to the position 
• This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements

Minimum Qualifications- Education & Prior Job Experience

•    Must successfully complete a comprehensive background check in line with Irish Aviation Authority guidelines which will allow issuance of a valid airport airside pass. 
•    Possess excellent interpersonal skills. 
•    Possess a solution orientated approach. 
•    Have the ability to resolve conflicts within time constraints and without losing control.
•    Have the ability to handle stress effectively and work with minimum supervision.
•    Possess a strong customer focus and enjoy face to face contact with customers. 
•    Always represent the company to the highest standards.
•    Must maintain well groomed appearance & adhere to the uniform standards at all times.  
•    Have the ability and willingness to work in a shift environment (including weekends, bank, and public holidays) 
•    Be reliable and punctual.  
•    Be compliant with all American Airlines policies and procedures.  
•    Ability to communicate both written and verbally to a high standard.  
•    Be Security trained. 
•    Possess excellent skills in identified areas of Customer Services 
•    Have the willingness and ability to successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

• Computer knowledge including Microsoft Word, Excel and email

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.