Customer Service for contracted commercial airline operations including scheduled or charter services. Assigned tasks are to be carried out in a timely manner, meeting the flight schedule, aircraft servicing requirements and the service quality expectations of the air carrier, flight crew and travel

Airline Customer Service Agent

Winner Aviation Corporation • 
Eglin AFB, Florida, USA
Position Type: Permanent
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Job Description:
Customer Service for contracted commercial airline operations including scheduled or charter services. Assigned tasks are to be carried out in a timely manner, meeting the flight schedule, aircraft servicing requirements and the service quality expectations of the air carrier, flight crew and travel director/tour escort. Responsibilities will also include outdoor ground operations, aircraft cleaning, security, operations and commissary duties as required. 
 
Duties include, but are not limited to the following:
  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements.
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers.
  • Ensure FAA, TSA and airport regulations are followed.
  • Enforce safety/security measures and monitors safety sensitive zones.
  • Assist Customers who need assistance boarding.
  • Must be well groomed and adhere to dress code policy.
  • Ability to push/pull/lift 50 pounds on a continuous basis.
  • Ability to work efficiently under time constraints.
  • Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
  • Able to attend required training.
  • Must react sensitively and in a timely fashion to all customer requests and concerns.
  • Must always greet and acknowledge our customers, say hello when a customer is walking through.
  • Must thank all of our customers upon their departure from our facility.
  • Other duties as assigned.
Job Requirements:
  • High school diploma or equivalent
  • Must be 18 years or older
  • Ability to read and write English
  • Basic computer skills and knowledge of general office equipment
  • Effective communication skills, both oral and written.
  • Must be able to become qualified to operate all aircraft ground support equipment.
  • Must be physically able to push/pull/lift, unload and maneuver heavy luggage and/or equipment in excess of 70 pounds for extended periods of time.
  • Must be able to work in the airport environment: indoor and outdoor. Extreme outdoor conditions where extreme temperature ranges and conditions may be encountered.
  • Must be willing to work a flexible schedule including nights, weekends and holidays.
  • Must have authorization to work in the U.S. as defined in the Immigration Reform and Control Act of 1986.
  • Must qualify for all TSA security clearance requirements.
  • Must have a valid Photo Identification
  • Must be able to pass a pre-employment drug screen
Benefits:
  • Contracted Airline Flight Benefits (Pending Open Enrollment)
  • Employee + One Receive Benefits
  • Free Bags
  • Only Pay Taxes on Flights
  • Flexible Hours
  • Competitive Wages
Salary Range: Neg-Neg
Relocation: NA
Travel: NA
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