Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Join our Cybersecurity and Digital Risk (CDR) team to help us also lead the airline industry in cyber-safety. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standards.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together. Apply today!

Key Responsibilities:

The Digital Fraud Analyst is responsible for managing and detecting security risks, responding to incidents of fraud, and working complex detection and alerting projects that can directly impact the company. In this role, the Analyst will ensure seamless communication internally and enterprise-wide for the successful execution of the Digital Fraud strategy. The Digital Fraud Analyst will prioritize and resolve vulnerabilities, provide technical guidance, and collaborate across teams to develop, implement and action accounts impacted by fraud. Additionally, the analyst will proactively research emerging technologies and solutions to enhance overall efficiency. This is accomplished in compliance with governing regulations, internal policies and procedures.

The Digital Fraud Analyst will work in a team environment with minimal supervision. Additional tasks will include the identification of risks and development of solutions across Cybersecurity Digital Risk, Loyalty and Revenue Integrity for best practices across the organization. This is an individual contributor role to the overall strategic and comprehensive fraud team that is accountable for detecting, preventing and remediating fraud issues as well as evolving business practices. The Analyst will work within the established standard operating procedures, adhere to service level agreements, as well as analyzing operation metrics on a regular cadence to include established KRIs/KPIs/OKRs.

• Prepares and analyzes data to respond to fraud vulnerabilities that impact customers
• Proactively researches and analyzes for new trends, technologies and solutions
• Assists in the execution of the overall Digital Fraud strategy and ensures alignment with United and industry best practices

What’s needed to succeed (Minimum Qualifications):

• Bachelors degree
• 3+ years of relevant experience or successful completion of Early Career Digital Leadership Program / Cybersecurity Rotational Program.
• Familiarity and experience with at least one of the following areas:

• Consumer digital products
• Customer loyalty programs (including airline, hotel or retail)
• Fraud investigation tools and techniques
• Financial Crimes/Fraud Investigations
• Investigating/analyzing account take overs and identity theft

• High sense of urgency with strong pragmatic problem-solving skills and the ability to analyze and resolve problems
• Ability to communicate in a manner which is understandable by non-technical audiences
• Excellent analytical skills with an ability to review complex data, identify potential fraud issues and assess risks
• An attention to detail through a meticulous review of documents and data to ensure
• Ability to adapt quickly to changes in scope and direction of procedures with a proven ability to communicate effectively with both technical and non-technical co-workers.
• Ability to work independently with minimal supervision.
• Working proficiency in Microsoft Office.
• Travel 10-25
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Masters degree in Business, Cybersecurity, Risk Management, Computer Science, Finance, Criminal Justice
• CFE
• CFCS, CFCI, CCCI, CFE
• Security+, Network+, AWS, CCSP, CRTO, OSCP, SANS, CISSP
• 4+ years of experience in a fraud/financial crime investigator role with experience in account take overs and identity theft
• Intermediate / Advance skills:
• Microsoft Excel
• Sharepoint
• Teams

Post expiration date: 5/23/2025