Analyst - Information Technology

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

We are seeking a highly motivated and analytical Business Analyst to join our growing team. In this role, you will play a key part in bridging the gap between business needs and technical solutions. You will work closely with various stakeholders to gather requirements, analyze processes, and develop solutions that enhance our operations and drive success.

In the analyst role, you will be responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triage issues, facilitate meetings analyze data and/or support functional/user acceptance testing. To succeed in this role, you should be familiar with Agile scrum software development methodologies, have the ability to write great user stories and have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non-technical users.

• Collaborate with cross-functional teams (e.g., sales, marketing, IT) to understand business needs and challenges.
• Conduct thorough requirements gathering and analysis, ensuring clarity and completeness.
• Document business processes and workflows using appropriate tools and methodologies.
• Identify areas for improvement and develop solutions to optimize efficiency and effectiveness.
• Translate business requirements into clear and concise functional specifications for the development team.
• Participate in the development and implementation of new systems and processes.
• Conduct user acceptance testing and collaborate with developers to address any identified issues.
• Monitor and analyze key performance indicators (KPIs) to measure the success of implemented solutions.
• Maintain accurate and up-to-date documentation throughout the project lifecycle.
• Stay current with industry trends and best practices in business analysis.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Required

• Bachelors degree or 4 years of relevant work experience
• Computer Science, Information Systems or Business Administration
• 3-5+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training.
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
• Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise