Analyst - Information Technology

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Business Analyst – Shopping Cart and Refund Platform is a member of a focused product team that performs analysis using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements. This position requires an excellent communicator with outstanding analytical skills to collaborate with business users, technology teams, and leadership in an Agile environment.

• Works on one or more projects both moderate to complex projects and manages projects of a limited scope
• Requires moderate guidance to manage work and time
• Assist in planning and design of solutions via requirements gathering
• Translates high level requirements into detailed level requirements (user stories) to be consumed by the development teams in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Facilitates agile ceremonies (ie. Ideation, story mapping, planning, kickoffs, estimation sessions), clearly document, communicate and maintain requirements/user stories and solutions and associated analysis
• Create simple workflow models and process maps based on input from multiple sources
• Assist in facilitating meetings with Technology and Business Partners to gather needs and requirements, solutions, plans, estimates and troubleshooting
• Analyzes data and collaborates with insights teams to ensure features are aligned with product goals/objectives and delivers the most business value.
• Contributes to overall definition of strategy and scope, including working with business partners to understand ‘why’ we are working on something before dev begins.
• Proactively finds opportunities across products, and digital experiences.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree
• 3+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Experience in software product management/development.
• Knowledge of Agile development concepts (Scrum, Kanban, etc.)
• Ability to understand, communicate and engage effectively with multiple partners and interactions.
• Familiarity with creating business requirements documents or managing user stories and backlogs.
• Ability to assess product/project issues and collaborate with functional leads to conduct impact assessments and recommend resolutions.

• Airline experience or operations experience in a similar industry
• Ability to develop and communicate strategic product roadmaps and project plans.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.