WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM:

The purpose of this role is to proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing.

The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice. Working closely with customers at a regional level the role ensures customer debt for the region is kept at or below corporate target levels. It also contributes to the overall satisfaction of the customers with the billing deliverables.

WHAT YOU WILL DO:

• Execute all debt collection activity for an assigned portfolio of customers in a dedicated region.
• Act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing reference data or tools statements of accounts or debt position.
• Manage the live accounts within the region to deliver on SITAs cash flow forecasts.
• Pro-actively contact customers regarding due payments and be responsible for prompt & accurate allocation of all customer payments received against outstanding invoices.
• Reconcile & agree disputes over SITA and customer invoice data.
• Ensure that any problems which impact billing (e.g. contract service delivery invoicing or tax issues) are addressed promptly with the necessary parties to support resolution.
• Build relationships with customers to enable agreement of customer re-payment plans. To monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-payment in line with SITAs agreed disconnection procedure and in accordance with SITA Credit Control Escalation Policy.
• Responsible to develop action plans after customers surveys (e.g. CFF feedback on billing) or complaints (including escalations to Corporate level e.g. Orange or Red Alerts).
• Update any administrative data relating to customers
• Keep data up-to-date for the production of any debt billing or customer satisfaction reports.
• Act as a billing and payment process know-how point of contact for the Regions and Business Units. To this effect to keep her/his knowledge of SITAs products and services billing and payment processes up to date and to attend all training that is necessary to maintain her/his know-how.
• To execute all debt collection activity for an assigned portfolio of customers in a dedicated region.

EXPERIENCE:

• Prior 2+ years in billing debt collection or customer service; International Debt collection or Customer Billing experience an advantage.
• Bachelors degree in Business or Economics.
• Working towards a related professional certification.
• Fluent in English. Multilingual an asset.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.