Analyst – Benefits Retirement Plans (Hybrid)

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

This position supports daily administration oversight of the company’s defined benefit and defined contribution retirement plans.

• Serves as primary retirement benefits contact providing assistance direction regarding advanced issues from Employee Service Center, HR Partners and Payroll
• Works directly with vendors/record keepers daily
• Juggling multiple priorities and responding to high volume of emails and calls to provide time-sensitive response turn-around
• Interacts daily with multiple vendors outside of benefits, including Human Resources, Labor Relations, IT, Payroll, Law, Financial Accounting and external service providers
• Proactively identifies, diagnoses and resolves retirement benefits administration issues
• Coordinates efficient, timely issue resolution with internal and external vendors
• Uses internal and external data systems, databases, etc. to develop data-based solutions and recommendations
• Drafts ad hoc communications to employees in support of issue resolution process
• Drafts written procedures to support Employee Service Center execution of benefits administration support tasks such as wire processing, error report review, etc.
• Works with Managers to resolve more complex issues, as appropriate
• Audits benefits policies, practices, and procedures
• Interacts with external consultants on benefit plan administration
• Provides benefits support of small, annual projects such as annual plan audits, valuation exercises, and compliance testing
• Supports benefits’ involvement in larger, more complex projects
• Completes user acceptance testing for vendor and in-house programmatic solutions for retirement plan administration, testing both system and benefit calculations
• Assists in the development of materials for benefit plans
• Prepares and delivers presentations to employees and retirees on benefit programs
• Designs business reports to capture key retirement benefits metrics and trends
• Completes data analysis and reports related to retirement plans
• Conducts research to identify benefits options for future plan design requirements
• Collects and analyzes retirement benefits related data, including budget/financial, utilization, and employee demographics information
• Maintains understanding of technical aspects of retirement benefit plan administration
• Maintains current understanding of legislative changes impacting employee retirement benefits
• Researches competitiveness of benefit programs
• Stays current on benefits standard processes

Job Posting End Date 2/9/2024.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

• Bachelor’s degree or equivalent work experience in Human Resources or related field
• (5+ years of Benefits experience) with at least 3 years of retirement plan (defined benefit and defined contribution) administration experience
• Technical knowledge of benefits programs and plans
• Possess expertise in HR service delivery
• Demonstrate proficiency in HR technology applications
• Have a sound understanding of technical and regulatory knowledge
• Navigate organizational interdependencies, interfaces, and processes adeptly
• Apply analytical thinking to problem-solving
• Exhibit effective communication skills
• Showcase strong problem-solving capabilities
• Excel in Microsoft Office, particularly in Excel, Word, and Access
• Manage time efficiently
• Adapt effectively to changing circumstances
• Embrace continuous applied learning
• Make informed decisions
• Handle multiple tasks concurrently
• Measure, assess, and evaluate processes and outcomes
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Certified Employee Benefits Specialist (CEBS) or other HR designation
• Project Management
• Program Design and Implementation
• HR Policy Development and Implementation

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.