DescriptionThere’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:Supports stations and service partners in interpretation and execution of business partners lines of service. Tracks and supports system standards and performance to drive quality product delivery, achievement of customer satisfaction (NPS) goals and compliance with safety and regulatory requirements. May represent the organization in high visibility projects and programs (i.e., Customer Satisfaction, Resource Planning, Product Improvements, etc.). Supports company goals in delivering performance metrics, process improvements and meeting service standards. Leads development of dashboard and reporting to drive improved performance against established metrics. Leverage key insights of customer and employee feedback and line of service analytics (RCA, TCI, turn compliance) to create customer/ operational efficiency. Support business partner quarterly business reviews with data and key performance insights.
- Continuously seek opportunities to drive operational performance and our customer’s travel experience by working closely with stakeholders understanding their needs, developing and implementing innovative solutions through technology, process improvements or enhancements to existing systems.
- Collaborates with supporting stakeholder groups and digital technology/engineering teams to design, construct, and launch key initiatives that align with the company’s strategic goals. Monitor project progress, report on milestones, and deliver results within specified timelines. Ensure the successful integration of new tools with existing operational frameworks.
- Gather, analyze, and communicate performance insights findings to generate actionable insights supporting business partner improvement initiatives, strategies and resource optimization. Utilize customer and employee feedback, along with analytics, to drive business partner performance and operational efficiency.
NOTE: This position is considered hybrid and will be located at the CSC-Willis Tower, Chicago, IL.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
QualificationsWhat’s needed to succeed (Minimum Qualifications):- Bachelors degree or 4 years of relevant work experience
- Strong proficiency in MS Excel, PowerPoint, and Word
- Strong analytical and technical writing skills
- Strong attention to detail
- Ability to develop, meet and prioritize timelines
- High desire to proactively initiate ideas, influence change, communicate and present to all company levels required
- Must be willing and able to travel domestically up to 50
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Associate degree or 2 years of relevant work experience
- 2-4 years airport experience, preferably in business partner domain
- Understanding of Airport Operations
- Familiarity with operational metrics
- Strong analytical skills, data capabilities preferred
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT