Analyst, IT Quality Assurance

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• American Airlines is seeking an Associate Quality Assurance Analyst (QA Tester) to work in a DevOps environment using Agile methodology to solve business problems.  The candidate will be working with cutting edge technology in the Cloud and on premise and will be involved in all phases of development process.  Testing automation will be the focus of the person in this position.

• Develops a strong understanding of the application and domain to perform hands-on testing of the services from a technical standpoint including non-functional aspects such as load, response time, end-to-end connectivity, availability, security etc.
• Identifies, creates, executes, and manages test plan and test cases by evaluating functional and non-functional requirements
• Creates test automation based on functional and non-functional requirements
• Manages the status of defects/enhancements in the change management system and provide updates to the team on a  regular basis
• Helps troubleshoot issues that arise during project lifecycle and operations
• Participates in meetings with the IT teams, business teams, and vendors to discuss requirements, design and testing updates
• Creates metrics/reports to capture test progress for projects and releases
• Handles testing efforts for multiple projects/releases concurrently
• Proactively identifies ways to improve testing processes and techniques
• Builds strong and sustainable relationships with internal and external stakeholders
• Identifies quality risks and issues that impacts project deliveries

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• Ability to help with implementation of automation testing for the product including writing required code 
• Ability to help implement automation using tools such as Selenium, Jmeter, Cucumber, Github Actions and Postman
   

Skills, Licenses & Certifications

• Basic understanding of scripting languages such as javascript, python, groovy scripting, ruby etc.
• Familiarity with Java concepts
• Basic understanding of J2EE, SQL, Oracle Database
• Familiarity with Software Development Lifecycle and Agile
• Good problem solving skills
• Ability to be flexible and focused to deliver products with different priorities and timelines
• Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to thrive in a sense-of-urgency environment and leverage best practices
   

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.