General Accountability

Reports Directly To:Manager, Quality Assurance or Director, Quality Improvement (SBU)
Reports Functionally To:Vice President, Engineering & Quality

Provides quality assurance support for all company products and processes to ensure that the highest standards for quality are maintained.  Monitors processes, develops improvements and interfaces with functional departments to achieve customer satisfaction and to resolve issues through cooperative methods.

Direct Reports Include: N/A

Immune Specific Accountabilities

• Recognizes and understands flight/product safety critical parts and processes.
• Responsible for immediately reporting flight/product safety concerns.
• Participates in proactive risk analysis of flight/product safety critical parts and processes.
• Recognizes and understands the Just Culture policy.

Specific Accountabilities

• Analyzes, evaluates and presents information concerning factors such as business situations, production capabilities, remanufacturing problems, statistical trends and proposed process changes.  Reviews factors in light of quality of product and reliability of quality during production.
• Conducts internal audits on departments and business units to ensure compliance with company instructions and policies.  Assists external auditors from various quality associations.
• Researches, compiles and reviews company procedures.
• Monitors, reviews and conducts sub-contractor audits in liaison with supplier development.
• Collects and analyzes quality data for the purpose of identifying trends with respect to non-conformance documents.
• Reports necessary information and offers solutions to production, materials and the company as a whole, to correct specification or process problems that are occurring.
• Monitors warranty procedures including investigation, root-cause, corrective action and follow-up to ensure that continuous improvement is occurring.
• Encourages and facilitates continuous improvement activities in the business units.
• Reviews engineering changes, technical product changes and production build classification amendments.
• Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
• Carries out special projects as assigned.

Technical Requirements

• Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
• Thorough knowledge of company instructions, company processes, quality and original equipment manufacturer manuals.
• Thorough knowledge of Transport Canada airworthiness certification requirements and other regulatory bodies.
• Thorough knowledge of ISO 9000 quality system requirements.
• Thorough knowledge of internal audit policies and procedures.
• Thorough knowledge of quality improvement tools and techniques.
• Working knowledge of PCs in the current company operating system environment.
• Working knowledge of production management computer systems.
• College diploma in mechanical engineering technology; or equivalent.
• Experience in a manufacturing or aerospace environment.

Background Information

The typical minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school.  The person requires an ability to understand, utilize and communicate specialized information in speech and written text. This specialized training is often formalized and recognized by a specific certificate, diploma or license.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is one to three years.

Ongoing work assignments typically have clearly defined goals.  The incumbents education, training, and previous experience ensure work assignments are successfully carried out because he/she understands what is expected, as well as the best approach to take.