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HR Level:                                                       P1

Job title:                                                       Analyst

Country:                                                        India

Location:                                                      Bangalore

Number of positions to fill:                        1

Direct supervisor reporting to:                 Raja Arumugam

Workday Job Code:                                     AFSSCAP1

Who we are

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across different portfolios including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are

What Our Expectations Are

In Commercial Support, we believe that everything starts with our people. We foster learning by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchspan customer service. We drive change and quality through our employees imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system. 

Functional Description:

The Repair and Overhaul Customer Solutions (ROCS) team is responsible to manage the entire customer experience when there is an engine or APU repair or overhaul required on P&WC engines. We strive to deliver a white glove services to our customers. As part of the team, your role will be to support the Event Managers (main point of contact of  our customer while they have an engine in one of our facilities) in is customer facing duty by providing a fast an efficient administrative support.

What You Will Do:

• Responsible to create a SAP contract for all the Event or Work scope related to contractual agreement with the P&WC service center network

• Responsible of key reporting for the PWC shops (Ex: Event Margin Dashboard)

• Ensures customer centric KPIs are met

• Responsible to create purchase order, warranty claims or invoices for our PWC facilities

• Comply with Global Trade requirements (export controls)

• Promote reporting automation, self-serve analytics consumption and the analytics-driven decision-making

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

Qualifications You Must Have:

• A University Degree with 2 years or less of prior relevant experience, or an Advanced Degree in a related field.

• Related field are Business Administration, Aerospace, Engineering or the like.

• Strong interpersonal communication skills in English

• Flexibility in working hours

• Be results & solution driven

• A team player, leading by example.

• Comfortable with talking to customers on the phone.

• High level of curiosity to identify and create new business opportunities in untapped areas.

• Experience with SAP and Microsoft softwares, CRM, P&WC Customer Portal, Enovia (PLM), SharePoint

What We Offer:

Long-term deferred compensation programs
Daycare for young children
Advancement programs to enhance education skills
Flexible work schedules
Leadership and training programs
Comprehensive benefits, savings, and pension plans
Financial support for parental leave
Reward programs for outstanding work

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time

• This position requires flexibility to support outside typical office hours (Will need to support Eastern Time Zone hours)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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