Analyst/Senior Analyst, Decision Support Systems

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This position is within our Operations Performance and Analytics department  
• This position will be a key analytical and decision support resource for Operations Performance and Analytics and other business functions 
•   This position will also be instrumental in maintaining a strong and effective partnership with Schedule and Network Planning teams

• Helps improve operational performance of the airline by developing advanced analytical solutions for complex business problems using quantitative techniques and models 
• Builds and maintain decision support models using simulation and/or statistical techniques  
• Assists with the flight schedule development, design and evaluation process by developing quantitative tools that address operational efficiency and robustness 
• Supporting the company’s long term strategic and growth initiatives through simulation modeling and other related analysis 
• Builds and maintains quantitative models to evaluate, prescribe and promote operational efficiencies within the airport, airspace, and ATC environments 
• Communicates effectively with stakeholders across the company and promote data-driven decision making 
• Research current practices and industry trends, generate options for improvement, test new ideas and help the business unit with implementation.  Benchmark American Airline’s performance versus other airlines and industries. 
• Interface with IT departments, related business departments, and outside vendors to ensure coordinated planning, evaluation and implementation of new decision support systems 
• Keep abreast of latest advances in analytic techniques and IT solutions that solve complex airline business problems 

Minimum Qualifications- Education & Prior Job Experience

• Bachelors Degree in a quantitative discipline (Operations Research, Analytics, Industrial Engineering, Data Science, Applied Statistics, or a related field)
• In-depth knowledge and strong background in one or more of the following specialized areas:
  • Advanced optimization modelling methods (LPs, MIPs, etc.) and experience building large-scale models using FICO Xpress, ILOG CPLEX, or similar
  • Building simulation models using AirTOP, SIMMOD, Arena, SIMIO or similar
  • Statistical and machine-learning techniques and experience in applying predictive analytics to practical business problems
• Strong background in programming and modeling languages (Java and SAS, R or Python)
• Experience with extraction, cleansing and analysis of large datasets to identify key trends and insights
• Experience using data visualization software (Tableau or similar) to explore and analyze data
• Excellent interpersonal, relational, and communication skills (both oral and written).

Preferred Qualifications- Education & Prior Job Experience

• An advanced degree (Master’s or PhD) in a quantitative discipline (Operations Research, Analytics, Industrial Engineering, Data Science, Applied Statistics, or a related field)
• Domain knowledge in the airline industry or other transportation-related field
• Familiarity with Big Data methodology, technology and related data query tools

Skills, Licenses & Certifications

• Knowledge of Microsoft Office, SQL, etc.
• Strong business acumen, technical learning/innovation mindset and a drive for results
• Demonstrated ability to perform both independently and as a team member, handle multiple assignments and respond efficiently to changing priorities

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.