Analyst/Sr Analyst, AAdvantage Travel Rewards

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the AAdvantage Travel Rewards team within the Revenue Management Division. Your work will impact millions of AAdvantage® members every year, and you will create engagement opportunities that enhance and evolve the AAdvantage® program.
• In Revenue Management and Loyalty, we empower our team members to make informed decisions that impact American Airline’s passenger revenue and increase loyalty to American Airlines and our partners. Our collaborative approach combined with exposure to different experiences create an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.

• Develops and implements a test and learn structure within all AAdvantage promotions and campaigns in order to meet and exceed engagement objectives, including utilizing various analytics platforms to evaluate results (Adobe Analytics, Tableau dashboards, SQL, etc.)
• Design, deliver, and manage Travel Rewards Programs for American
• Use customer segmentation, data analysis, and market insights to forecast revenue and optimize Travel Rewards Programs through financial modeling
• Work with key stakeholders across AA in IT, Analytics, Finance, RM, Sales, Marketing, etc. to implement and manage Travel Rewards Programs tasks may include user story development, iteration planning, performance tracking, reporting, training, developing relevant points for customer communications, etc.
• Drive strategic planning, valuations, platform strategy, & execution with third party technology companies powering program platforms
• Foster a customer-centric culture of learning, experimentation, and data-led decisions focused on understanding predictors of user behavior that drive incremental value
• Automate dashboards, deliver annual budget/forecast and manage monthly P&L and/or analysis with clear, concise performance reporting to inform senior management and stakeholders of results

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent experience/training
• 3 years experience in product management, strategy/development experience, or data analysis

Preferred Qualifications- Education & Prior Job Experience

• Advanced Degree
• Airline/travel experience
• Knowledge of airline ticketing policies/procedures, tariffs/taxes
• Familiarization with Customer Program data
• 3 years related experience in product management and/or strategy/development experience, data analysis

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Knowledge of PRISM, SABRE, and tableau
• Ability to manipulate and report on large data sets
• High level of initiative, collaboration, and creative problem solving
• Strong analytical and interpersonal skills

• Demonstrated leadership and strong experience in internal & external collaboration, including with senior leadership
• Ability to be flexible in rapidly changing conditions and priorities

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.