Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• The Customer Planning and Analysis team at American Airlines is looking for new candidates to help support our domestic and international airport operations throughout the American network.
• While airport workforce bidding, cost forecasting, process improvement and staffing analysis make up the core functions of this team, what makes the position equally unique and challenging is its wide-ranging scope that interacts with every facet of the airline.
• This role is a part of the Customer Planning and Analysis team within our Airport Operations group.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop and implement frontline team member bids
• Develop the annual operating budget and staffing models used to forecast operating expenditures
• Communicate with airport leadership to ensure full comprehension of planned spending
• Monitor and analyze spending trends to adjust budgets and models to meet the needs of airports
• Provide financial analysis and justification for capital proposals to secure necessary funding
• Work with airports to identify, analyze, and solve operational issues or improve processes
• Develop solutions to maximize passenger and baggage throughput at all phases of the customer journey including but not limited to airport check-in, security, boarding, and flight connections
• Perform time and motion studies and analyze results to make recommendations on airport processes and standards
• Uses qualitative and quantitative observations/data to develop data driven solutions to root causes and develop models
• Collaborates across many work groups and all levels of airport team members to ensure changes are sustainable

Minimum Qualifications- Education & Prior Job Experience

• ​​Bachelors degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering or related technical field or equivalent experience/training
• 3+ years of relevant experience
• Microsoft Excel and PowerPoint proficiency required
• Willingness to travel on company business up to 50 of the time

Preferred Qualifications- Education & Prior Job Experience

• Prior experience with SQL, Python, or other coding languages and simulation software
• Prior experience with lean six sigma and continuous improvement projects

Skills, Licenses & Certifications

• Analytical skills to understand various forecasting techniques and variance analysis
• Excellent quantitative and analytical skills with an aptitude for problem solving
• Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail
• Ability to take on projects from start to finish both in a group and individually with little management oversight
• Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.