Analyst/Sr Analyst, Operations Analysis and Reporting

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This position is within our Operations Strategic Planning & Performance department and focused on two key Corporate Strategic Objectives for our business: Deliver for our customers and operate with excellence.
• The team leads a variety of aspects of Operational Strategy and Reporting efforts. It serves as a resource for analytical needs throughout the Operational division, partnering with leaders and Operational business units to get to root cause analysis as quickly and effectively as possible.
   

• Mine, model, analyze and evaluate data to identify root cause factors impacting reliability.
• Create, Review, and Communicate Customer Reliability Metrics across all operational teams.  
• Build Business Intelligence reports to guide leadership to improve the operation with actionable insights.
• Proactively monitor and track operational performance metrics, and provide regular updates for senior leaders on monthly, quarterly, and annual cadences.
• Produce gap to goal analysis to explain the reasons and drivers of customer reliability metric failures.  Identify opportunities to close the gaps.  
• Provide periodic updates on drivers of operational issues and progress made with associated initiatives, to the operating departments and Sr. leaders.
• Assist in hypothesis development for root cause analysis related to reliability performance.
• Work collaboratively with various cross-functional teams including hubs, regions and IT.  Develop and implement initiatives that improve operational performance.
• Partner with IT to productionize new data products.
• Develop presentations and present findings with recommendations to the operating groups and senior management.
• Interact with other departments including Network Planning, IT, and IOC.
   

Minimum Qualifications - Education & Prior Job Experience

• Bachelors degree with a quantitative component and prior work experience
• 3 years of related experience, airline experience is desired

Preferred Qualifications - Education & Prior Job Experience

• Masters degree with a quantitative component and prior work experience
• 5+ years of relevant airline experience with some customer-related data experience (customer bookings, customer flown data, PNR data, Reaccom data) is a plus

Skills, Licenses & Certifications

• Motivated individual with strong passion for airline operations
•  Ability to structure data flows from scratch with minimal guidance
• Demonstrated experience in working with and creating complex data products 
• Understanding of core airline concepts including delays, cancels, bookings/rebookings, and passenger O&D itineraries
• Flexibility in adapting to new ideas, approaches and in taking feedback from business partners
• Excellent written and verbal communication skills, with ability to effectively interact with employees at all levels within the organization as well as external contacts
• Ability to persevere through challenges, shows resourcefulness to get to end goal
• Demonstrated experience working under tight deadlines
• Adaptable, comfortable with unstructured work and occasional shifting priorities
• Works well as a team and knows when/how to ask for help
• Demonstrated experience in presenting findings to Sr. leaders with a variety of backgrounds
• Knowledge of data processing/manipulation languages such SQL, R or Python in large database environments
• Occasional Travel possible (up to ~5 of the time)

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.