The opportunity  

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

As a Customer Experience Specialist at the Quebec City  airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:  

Conduct passenger check-in, and prepare and issue boarding passesAssist pre-boarding passengers and provide information on flight schedules and routes  Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims Active movement throughout the airport to attend to the assigned work area 

Your benefits  

Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family  Training and development tools to help unlock your full potential. 

Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program    Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)  Ability to walk long distances and stand for long periodsAbility to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobilityThe ability to work within strict timelines in order to maintain on-time performanceAbility to adhere to Air Canada’s attendance and grooming standards  Previous customer service experience with strong interpersonal skillsExcellent communication and teamwork skills  Strong ability to solve problems and find solutions, in line with the guidelines and policiesSafety and security consciousDemonstrate punctuality and dependability to support overall team success in a fast-paced environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this positionMust be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.  

Let your career take flight

Diversity and inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.