• Manage the execution and delivery of loyalty projects within Digital & Technology portfolio. Work closely with the team to implement project management frameworks and improve processes to ensure alignment with company goals to achieve successful project outcomes.

Strategic Activities

• Working with people across Digital Technology and beyond to gather requirements.
• Business analysis activities on change initiatives, ensuring alignment of changes to the strategic roadmap of Digital Technology.
• Regular review and edit requirements , specifications ,business processes and recommendations related to the proposed solution throughout the lifecycle of the products .
• Working with internal team members and external third parties to innovate and explore new solutions and approaches.
• Requirements Gathering session with Business.
• Conduct and manage Interface discussions.
• Manage loyalty partnership engagements.
• Drive loyalty partnership implementation
• Agile ways of working
• Defect Tracking & UAT support
• Provide support to Development Team and Interface management.
• Perform Configuration Management activities as per system requirements
• Collaboration and building strong work relationships with key stakeholders in business and technology.
• Create documentations based on the amalgamation of requirement gathering across Business and Technological domains.
• Create technical documentation related to the proposed solution architecture, key benefits, inclusions and exclusions.
• Ensuring all the teams are synchronised and sign offs captured thereof.

Knowledge of IT best practices and methodologies

Proficiency in business analysis software and tools.

Business analysis certification (e.g., CSPO, POPM) is a plus

Good technical knowledge and understanding of IT systems and software development.

Project Execution

• Project Schedule Adherence
• Scope & Budget Management
• Quality of Deliverables

Client and Stakeholder Relations

• Client & Stakeholder Satisfaction

Team and Resource Management

• Adaptability and Problem-Solving
• Team Management and Resource Utilization

Internal Interfaces

Leadership & Stakeholders

• Provide regular updates to management on technical analysis progress, issues, and risks, and seek approval for any change in plans as needed.

Project & Other Teams

• Collaborate closely with project teams including developers, testers, and project managers to ensure smooth deployment of projects.
• Collaboration with the security team to address any security concerns or vulnerabilities during deployment and ensure that proper security measures are in place.

External Interfaces

Vendors & Suppliers

• Coordinate with external vendors and suppliers to manage tasks and support for deployment, such as software configuration, development, testing, or third-party services.

Minimum Education Requirements

• Bachelors degree in a relevant field, such as computer science, information technology, business, or project management.

Minimum Requirement

Desired

Experience

•  7+
• Business Analyst
• Technical Product Owner

• Effective technical and non-technical communication.
• Airline Domain

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Approved By

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