IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Job Summary

The Business Analyst – Airline Domain will serve as a key link between business stakeholders and technology teams to drive initiatives across airline operations. This role involves understanding airline processes, gathering and documenting requirements, evaluating system gaps, and supporting solution design, implementation, and rollout. The ideal candidate is analytical, detail‑oriented, process‑driven, and capable of managing multiple stakeholders across business and IT. This role requires strong domain knowledge, problem-solving abilities, and a passion for creating efficient, scalable business solutions that deliver measurable value.

Roles & Responsibilities

Business Analysis & Documentation

• Conduct requirement gathering, feasibility studies, and prepare Business Cases and BRDs
• Perform Gap Analysis between existing airline systems and proposed solutions
• Develop process models, use cases, user stories, and data flow diagrams
• Ensure proper translation of business requirements into functional specifications

Process Improvement & Change Management

• Identify and recommend process improvements and optimization opportunities
• Manage the complete change request lifecycle, ensuring balance between scope, effort, and timelines
• Ensure requirements are documented, version‑controlled, and tracked throughout project lifecycle

Project Coordination & Delivery

• Build high‑level estimates and project timelines with business and tech teams
• Coordinate with remote / offshore development teams
• Support solution implementation, rollout, and hypercare phases
• Provide weekly status updates, highlighting risks, issues, and dependencies

Governance & Customer Success

• Ensure the delivered solution aligns with customer’s technical and functional requirements
• Drive customer success by ensuring realization of intended business benefits
• Develop in‑depth understanding of assigned domains and end‑to‑end workflows

Functional & Domain Skills

• Thorough understanding of airline systems and operational processes
• Experience in implementing end‑to‑end business and technology solutions
• Strong leadership qualities and excellent communication skills
• Highly process‑oriented with a passion for solving complex business challenges
• Ability to align business needs with technology solutions effectively

Must Have Skills

• Strong understanding of airline domain processes (e.g., reservations, operations, customer service, revenue, etc.)
• Experience in requirement gathering, BRD creation, and stakeholder management
• Hands-on expertise in creating process flows, use cases, user stories, and data flow diagrams
• Proven ability to conduct Gap Analysis for systems and processes
• Experience in managing Change Requests (CRs) and requirement lifecycle
• Strong communication, presentation, and cross‑functional coordination skills
• Proficiency with JIRA or similar requirement/Agile tools
• Ability to work with remote / distributed development teams

Good to Have Skills

• Experience in solution implementation within the airline or travel technology sector
• Exposure to Agile/Scrum methodologies
• Understanding of system integrations, APIs, and data mapping
• Knowledge of business architecture and workflow optimization
• Experience in preparing high‑level project effort estimates
• Familiarity with UAT planning, testing support, and hypercare activities

Experience

• 2–5 years of overall experience as a Business Analyst
• Minimum 1+ years of relevant experience in the airline industry
• Demonstrated experience working on large‑scale or cross‑functional projects

Qualification

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field
• Certifications in Business Analysis, Agile, or Project Management are added advantages

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in

At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’