Business Application Support Administrator

As SNC&39;s corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNC&39;s Corporate team

Responsibilities:

• Provide user support, Functional & Technical administration for Ivalua Source-to-Pay (S2P) solution
• Support new implementation efforts by assessing current configurations and identifying gaps
• Answer ‘how to’ technical and application configuration questions
• Troubleshoot & resolve technical and functional issues
• Work with other internal teams, including the integration development and/or support team, as well as Ivalua’s Operations and Customer Care as required, to resolve issues and ensure strong customer satisfaction
• Business Event Monitoring of customer production environments
• Performing root cause analysis of defects and elimination/reduction of defects
• Manage customer expectations in a way that results in high customer satisfaction
• Collaborate and provide enhancements to SNC’s knowledgebase for customers’ use
• Facilitate appropriate Business Area / Functional Area approval of system enhancements and prioritization of requests

• Two to three years of system admin experience for a Procure-to-Pay system (Ivalua, Coupa, Ariba, etc)
• Experience in supporting a multi environment SaaS solution
• Support / Development of S2P solutions for both direct / indirect sourcing and procurement work streams
• Proficient in communicating with all aspects of the organization, including leading in cross-functional efforts
• Advanced understanding of data integrity and management
• Proven track record of meeting or exceeding internal and external user expectations
• Intermediate knowledge of MSSQL
• Must have strong knowledge of all S2P modules (Procurement, Sourcing, Contracts, Invoicing, SIM and Analytics) and ERP Systems
• Adhere to best practices in code and configuration management
• Knowledge of system configurations needed to utilize API’s
• Ability to foster a good working relationship with peer system admins, developers, users and project managers
• Needs excellent oral and written communication skills
• Previous experience resolving S2P supplier problems or issues
• Must be able to function in a fast-paced environment with minimal supervision
• Demonstrated ability to quickly grasp technology solutions and concepts
• Ability to conceptualize business workflows and design within system workflows
• Ability to conceptualize and map out existing data models and system integrations
• Experience implementing / applying current cyber-security standards
• Ability to manage to metric based measurements including service level agreement timelines
• Demonstrated ability to effectively communicate, complete tasks and assignments on time, problem solve, work in a team environment, and work independently

Preferred:

• At a minimum Ivalua Level 1 & Level 2 certified
• Ability to obtain Ivalua Level 3 certification within a year.
• Smartsheet experience preferred
• Experience scripting (PowerShell and / or Python)
• Supply Chain background and experience
• Experience building meaningful reports with Power BI and inside the Ivalua platform
• Experience working in Gov Cloud environment
• Ability to support international users

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America’s fastest-growing companies. Learn more about SNC

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use. Learn more about the background check process for Security Clearances

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination.  Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.