Check in for your next career move: business product analyst at KLM! KLM aims to become the most data- and technology-driven airline in the world. Digitising our processes, modernising our systems and architecture, and positioning our operational staff correctly are crucial to achieving this ambition. As a business product analyst, you will contribute – directly or indirectly – to a well-oiled organisation and unforgettable flights.z
A business product analyst supports the IT product team in realising the maximum value potential of the product. You ensure that the product is maintained and built according to the correct requirements, stimulate user adoption and realise changes in business processes. You help us to continuously improve the value of our products. In addition:
You will be working at Platform Ground within the CHIP team, together with colleagues in Amsterdam and Budapest. CHIP is an indispensable tool for handling Passenger Services, Baggage Services and Apron Services. The system plays a crucial role in daily operations by assigning tasks to the right personnel at the right time. These tasks are directly related to the handling processes at and around the airport. Because operations are heavily dependent on CHIP, you and your team will contribute to a reliable and future-proof system. You will also contribute ideas about smart and future-oriented ways to bring CHIP to the cloud.
Platform Ground is part of Data & Technology and supports colleagues on the platform, in the baggage hall and in the departure hall with smart IT solutions. By improving existing products or developing new solutions, we ensure that they can do their work as efficiently as possible.
Our department has an innovative culture. Among other things, we have a Hack Week, focus time for Learning & Development, and we are part of the BPA Community of Practice. We work to create and maintain an inclusive atmosphere where you can be yourself regardless of what you look like, what is in your passport, how you identify, what your religious beliefs are or who you embrace when you come home. In short: its not about who you are, but how you are.
We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes. As a result, improvements and business requirements are translated into technological developments. Does this sound like you?
Furthermore:
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2 development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
At Air France-KLM, cybersecurity is high on the agenda. That is why we work with advanced tools. Would you like to join us as an analyst or engineer?
Pim and Daan helped develop LiMiTS: an AI tool making life easier not only for planners, but also for engineers.
Jae combines technology with exposure therapy for the reintegration of cabin crew.
Studying to become a pilot will soon be much easier, thanks to PilotGPT.
KLM has an app that gives crew the necessary information at hand before flight departure: MyFlight.
This is how Goran and Vincent help Air France-KLM achieve a harmonious IT landscape.
Don’t wait any longer and apply for this function before the final boarding call on 11/17/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they dont meet all the job requirements? What a shame. Because, in our view, the perfect candidate is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Do you think were a match?Start your journey with us here.
If you have any questions regarding this vacancy, contact our recruiter Lorenzo or hiring manager Diederick!This job has the following ID number: 20319