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Synopsis
Maintain overall business control for Flight operations and Network operation systems, including Crewing, Planning and Operations Systems, in terms of user access management, security audits compliance, change requests, release management and administration requirements for all users.
Accountabilities
Maintain the user access management process and review user access on a regular basis to ensure internal process meet regulatory requirements.
Responsible for software development and process/system optimization. Directly impacts the rosters created for crew resources department.
Contribute to the efforts to optimize schedules, aiming to enhance work-life balance of cabin crew & pilots
Implement the proposed changes to the system and suggest modifications using Rave Modelling/development.
Monitor system performance and provide support to reduce operational costs and increase efficiency.
Implement new system features and maintain control over changes applied across all supported systems to ensure that the systems interface with each other seamlessly.
Actively participate in the system upgrades and expansion from initial stage until user acceptance testing stage.
Liaise with the vendor on issue resolution and the implementation of system enhancements to maintain control on issues raised with the vendor and ensure delivery within agreed SLAs.
Working closely with the Crew Planners, Crew Services and Ops teams to refine system set-up to adapt Rostering, Pairing & Crewing systems to business changes.
Education & Experience
College/University degree in system development/ programming or equivalent
Experience working with Jeppesen/RAVE/Python programming
Minimum 3 years’ experience on systems development/coding within Airline operations/ Technical Support (either in airlines and / or as a vendor)
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
