Arconic is currently in search of a CSC Order Specialist to join our Kawneer team based in Springdale, AR.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
Job Summary:
As a CSC Order Specialist, you will play a crucial role in supporting the Order Execution Team. Your primary responsibilities will include processing and managing orders for non-engineered projects. You will review customer orders and purchases, coordinate order status, and ensure accurate and timely order entry. This role requires a technical mindset and excellent customer service skills to effectively communicate with customers and internal teams.
In this role, you will:
- Review customer orders and purchases.
- Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses.
- Adjust prices based on established guidelines.
- Send orders to manufacturing based on standard practices.
- Handle Order Processing and Order Management of Non-Engineered projects.
- Interact with customers and sales representatives.
- Work with customer on processing, scheduling, order changes, product issues, & customer claims.
- Utilize or develop knowledge of product and price book.
- Interact and coordinate with internal resources on projects.
- Maintain accurate records and documentation of orders.
Essential Knowledge and Skills:
- Proficient data entry skills.
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong time management and organizational skills.
- Proficiency in Microsoft Office Suite.
- Excellent ability to follow written and verbal instructions.
- Ability to function in an environment with tight deadlines.
- Strong problem-solving skills and the ability to think critically and creatively.
- Exceptional customer service skills including prompt response and documentation.
- Strong technical aptitude and attention to detail.
You have: (required)
- High School diploma or GED equivalent from an accredited educational institution
- 1 year of experience in customer service role
- Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Exceptional Candidates also have: (preferred)
- Associates degree from an accredited institution.
- 2 years of experience in a customer service role.
- Order entry/management experience
Work Setting & Location:
- This position will operate in person in a professional office environment in Springdale, AR
Schedule:
Job Type:
Benefits and Perks:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and flexible work schedules
- Referral Program
- Employee Assistance Program
- Opportunities for continuous learning and career advancement
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction spanets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
At Arconic, we:
Act With Integrity : We lead with respect, honesty, transparency and accountability.
Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.
Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value : We achieve success by generating and growing value for our stakeholders.
United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Springdale is a part of the Northwest Arkansas (NWA) metropolitan area and region within the Ozark Mountains. Nearby cities include Fayetteville, Rogers, and Bentonville. It is the 13th fastest growing metropolitan area in the United States. Growth is driven by several Fortune 500 companies, including Arconic, as well as over 1,300 suppliers and vendors drawn to the region by these large businesses. NWA amenities include the Crystal Bridges Museum of American Art, Walmart AMP and Razorback Regional Greenway.
Our Springdale facility is located in the 4th largest city in the state of Arkansas. Located in both Washington and Benton counties, our city is a diverse and friendly community. Catch a ride on the beautifully restored Arkansas and Missouri Railroad or visit the Shiloh Museum of Ozark History. Outdoor enthusiasts flock to the scenic waters of Beaver Lake for water sports and relaxation, and the multitude of parks and trails of the Ozarks. Home to the Randal Tyson Recreational Complex and the Botanical Gardens of the Ozarks, Springdale offers many unique world-class attractions. See more about Springdale here: explorespringdale.com.
