CUSTOMER SERVICE EVENT COORDINATOR

HQ Aero Management Inc. •

Cypress, California, United States

Position Type: Permanent

Job Description:
HQ Aero is currently recruiting for CUSTOMER SERVICE EVENT COORDINATOR in CYPRESS, CA

Responsibilities:
The Customer Service Event Coordinator is responsible for supporting the Event Manager in building customer relationships and representing the customer&39;s interests during daily operations. In addition, the EC is to drive the moments of truth with the customer for all engine shop events. The EC works in close partnership with the Event Manager in order to proactively address engine event opportunities. The EC must have good verbal and written communication skills, problem solving skills and be able to think critically. The EC must also have the ability to adjust and manage priorities, have time management skills, be self-directed and obtain gratification from satisfying the needs of our customers. The EC must have the ability to balance operational goals with satisfying customer commitments while maintaining profitability.

Additional duties would include, but are not limited to;

Manage planned engine events prior to receipt
Manage customer hold process
Analyze cost estimates, invoices, and warranty application
Coordinate customer visits
Perform as a liaison between the shop and the customer
Ensure export control and ITAR compliance

Minimum Qualifications:

Associates Degree + 2 years customer service experience
High school diploma or general education degree (GED) required.
Criminal Background Check & Compliant to FAA Drug and Alcohol screening checks are mandatory.

Preferred Qualifications:
Previous field experience and customer interface involving PWC products
Business negotiation training and skills
Familiarity with Sarbanes/Oxley requirements

Job Type:

Full-time, Contract
Monday through Friday 8:00 am – 4:30 pm

Essential Job Functions:

General knowledge of the Microsoft Office suite is a must.
General knowledge of SharePoint would be a huge plus.

DISCLAIMER
This job description indicates the general nature and level of work expected by the successful applicant. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the successful applicant. The successful applicant may be asked to perform other duties as required.

CUSTOMER SERVICE EVENT COORDINATOR

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