Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.

Make Your Career Move, together with Cathay.

1. Item 1 of 3,Item 1 of 3, All Chinese mainland based positions are subject to local terms and conditions.All Chinese mainland based positions are subject to local terms and conditions.
2. Item 2 of 3,Item 2 of 3, Applicants must have the right to live and work in Chinese mainland.Applicants must have the right to live and work in Chinese mainland.
3. Item 3 of 3,Item 3 of 3, Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.

To actively support the management of local based cabin crew in addition to conducting operational functions such as scheduling and pre-flight planning, personnel related administration for the base and ensuring clear communication with cabin crew and other departments. ​ 

Relationship Management and Communication

• Manage and take a proactive role in strengthening the bonds between local based cabin crew.
• Build and maintain strong working relationships with the local based cabin crew community and office teams.
• Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment.
• Liaise with Airports and other departments.
• To communicate with line manager and Employee Relations & Bases any changes of policies and procedures in accordance with legislative changes.

Performance Management

• Help enhance the performance standard of local based cabin crew through positive reinforcement and recognition to drive a high-performing culture.
• Provide regular feedback, counselling and support to local based cabin crew for performance management.
• Monitor local based cabin crew attendance.
• Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with line manager.
• Counsel and coach local based cabin crew and resolve crew-to-crew issues.
• Monitor local based cabin crew performance records, provide coaching to ensure communication of high/low scores.
• Help to administer the local recognition programme.

Roster Preparation

• Gather and send all relevant information for roster preparation to Crew Resources and Liaise with Crew Resources and Crew Operations for roster changes
• Handle last minute swaps, special requests and other last-minute requirements.

Administration and Workforce Planning

• Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times.
• Monitor operation and oversee local base office administration.
• Ensure crew report and depart on time and liaise with ground employee in regard to any disruptions to flight schedules.
• Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information.
• Receive sick call-ins and make roster adjustments as required.
• Collaborate with GBS and Crew Rostering team on the subsequent roster arrangements for resignation cases and support the process for all cabin crew leave requests.
• Maintain the content of the persona internal website for Chinese Mainland base.

Recruitment, Selection and Promotion

• Prepare recruitment materials.
• Compile data file for enhanced merit-based promotions.
• Participate in recruitment, selection and promotion activities as required.
• Liaise with external service providers on recruitment processes and relevant authorities on crew list registration and other visa application.

Preflight Briefing

• Ensure preflight briefing is conducted and crew are up to standard before operating. 

E&A

       Emergency and Accident and Crisis Response responsibilities as required.

Academic Qualifications 

• Bachelor’s degree in any discipline

Knowledge, skills, training and experience  

• At least 3 years relevant work experience in the airline industry.
• Good computer literacy e.g. Excel, PowerPoint, MS Word.
• Good communication and interpersonal skills with excellent command of written and spoken English and Putonghua

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods