Job Summary
The Client Technologies Analyst is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Technologies Analyst serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus Aircraft business units. Excellent written and verbal communication skills are required.
Responsibilities
- Maintains expertise in the end-user computing technologies and environment at Cirrus.
- Keeps current with advancements in the field of end-user computing technologies.
- Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
- Provides assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
- Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
- Sets up, configures, and performs hardware and software deployments.
- Manages multiple requests at one time with exceptional follow through.
- Support Cirrus external customers on-site with technical issues
- Documents, maintains, upgrades or replaces hardware and software systems.
- Must be open to flexible work hours in a 24x7 manufacturing environment as well as participation in an on-call rotation.
Qualifications:
- Associates degree in a computer related field or equivalent education and experience
- Experience with computer hardware, software, mobile devices and peripherals
- Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required
- Experience with Microsoft Windows and Office environments required.
- Experience with installing, imaging and deploying desktop and laptop OS is preferred
- Experience administrating Microsoft 365 is preferred
- Experience with video conferencing, telephony, and collaboration tools and services preferred
- Experience with Apple iOS
- Experience utilizing Microsoft System Center or Jamf Pro is a preferred
- Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus
- ITIL Foundation Certification is preferred
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed sixteen million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.
Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilots license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.
