Cloud Support Specialist

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Poland Sp.z o.o. is currently looking for a Cloud Support Specialist to join our team in either Gdansk, Warsaw or Rzeszow, Poland.

The position will be associated with one of the Poland offices. However, candidates can work from our office or in hybrid mode from home if preferred.

Position Overview:

Hiring a dedicated Cloud Support Specialist for our private internal cloud team. This role will provide exceptional support, high level management of customer tickets, resolve operational issues, and maintain accurate service documentation within the cloud environment for training opportunities within the user community.

Please note that the position will be in touch with customers and teams all over the globe, hence working hours may differ slightly depending on the demand of support needed. The role therefore offers flexible working options, including hybrid or remote (with possibility of occasional on-site visits as per business need).

Position Responsibilities:

• Customer Ticket Management: Act as the primary point of contact when internal cloud users need to escalate, promptly resolving tickets with vendor technicians and ensuring regular updates.
• Operational Issue Resolution: Monitor and troubleshoot cloud operational issues. Collaborate with IT teams for swift incident resolution.
• Documentation and Knowledge Base: Maintain up-to-date documentation for cloud services, procedures, troubleshooting guides, and best practices. Promote self-service support through knowledge-sharing.
• User Training and Support: Conduct training sessions to improve users understanding of cloud services. Provide hands-on support/knowledge share for tasks like resource provisioning and management.
• Incident Reporting and Analysis: Prepare incident reports, including root cause analysis, to identify areas for improvement and preventive measures.
• Resource Monitoring and Optimization: Monitor resource usage, identify optimization opportunities, and enhance efficiency.
• Security and Compliance: Collaborate with the security team to enforce cloud security policies and compliance standards.
• Vendor Coordination: Engage with cloud service providers to address inquiries and track service requests.
• Continuous Improvement: Proactively identify process enhancements and automation opportunities.

Preferred Qualifications:

• Bachelors degree in Computer Science or related field.
• Proven experience in cloud support within a private internal cloud environment.
• Strong troubleshooting and communication skills.
• Familiarity with private cloud technologies and security best practices.
• Proficiency in cloud resource monitoring and optimization.
• Ability to work collaboratively and independently in a fast-paced setting.
• Familiarity with VMware hypervisor, Kurbernetes container technology stacks such as Tanzu and RedHat OpenShift, Infrastructure as a Service and Infrastructure as Code methodology.

Join us if you want to:

• Enjoy additional paid days off for Christmas break (December 24th-January 1st).
• Broaden your experience in international avionics projects, technical workshops, and hackathons.
• Develop professional skills with our virtual learning tools and platforms (O’Reilly Learning,
• Degreed, EdX, Enterprise Mentoring, Communities of Excellence & Practice).
• Benefit from Employee Recognition Program.
• Get Medical Plan (Medicover) and life insurance (Warta S.A.) for you and your Family.
• Participate in Employee Pension Scheme (PPE).
• Enjoy and create with us friendly and inclusive atmosphere in workplace.
• Cooperate and exchange knowledge with international team where we support and respect each other.

Employer will not sponsor applicants for employment visa status.

Important information regarding this requisition:

This requisition is for a locally hired position in POLAND. Candidates must have current legal authorization to live and work in Poland. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll

On Saturday, 12 March 2022, the President of the Republic of Poland signed a law to assist citizens of Ukraine in connection with the armed conflict in that country. As part of this law, Ukrainian refugees in Poland benefit from access to the Polish labor market.  Boeing welcomes applications from Ukrainian refugees who are seeking employment in Poland.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.