POSITION SUMMARY

Review of completed packages prior to invoicing; maintain the timely closure and invoicing of open work packages. Assist in the analysis of collected data.

JOB RESPONSIBLITIES

• Review of completed work packages for errors and compliance with contractual terms.
• Maintain the timely closure and accurate invoicing of open work packages in accordance with contractual terms inclusive of material and outsourced services.
• Post-check work package reviews identifying issues that impact margin in collaboration with the program managers.
• Prepare Account Receivable statements and assist the Program manager / Sales representative with the customer communication – collection effort.
• Performs routine posting in conjunction with accounting department instructions.
• Assist in the cost effectiveness analysis of projects or services and generate reports on work-order margins.
• Prepare estimates for labor and materials used by management for purposes such as planning, organizing and scheduling work.
• Performs special projects and other tasks as directed by the Manager Program Management and Analysis

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Education:

• High School Diploma or equivalent, prefer bachelors degree.
• Ability to understand, analyze, summarize and document the results of large amounts of data is highly desirable.

Experience:

• Entry level generally 1-2 years professional experience or less.
• Prefer 3+ years of experience working within MRO industry in a customer service support role.
• Prefer a high level of proficiency with MS Office, Quantum, and Lotus Notes.

Knowledge, Skills & Abilities:

• Assignments require thorough knowledge in technical and specialty area and in all possible tasks and responsibilities of the job function.
• Role takes leadership for applying new processes and skills to improve the operations status quo.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative procedures and systems and being an example with respect to maintaining files and records.
• Excellent communication and interpersonal skills and demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.

Working Conditions / Environment/ Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal regulations.
• Ability to work flexible hours and different shift(s) if required, including weekends and nights
• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protect confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

General Commitment for All Employees

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protect confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.