IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.
Brief job description:
- Would be required to conduct regular customer service and systems training programs, along with other programs assigned.
- Open to travel for 18 days a month with rostered offs.
- Open to work in a roster shift pattern dependent on training needs
- Actively participates in team and ifly engagement activities
- Actively contributes to ongoing and future projects.
- Updates and improves all training material (modules/job aids) pertaining to functional training module
- Contributes towards quality enhancement of the training program and brings in innovations for efficiency.
- Conduct poise and etiquette training sessions, ensuring high levels of engagement and effectiveness.
- Travel extensively to deliver training programs at various locations as needed.
- Provide personalized feedback and coaching to help enhance confidence and presentation skills.
- Utilize knowledge of makeup applications to offer guidance and demonstrations during training sessions.
- Incorporate principles of image consulting to assist audience in improving their personal and professional image.
- Develop and update training materials to keep content relevant and engaging.
- Collaborate with other trainers and team members to ensure consistency and quality of training programs.
Skills required
- Excellent communication and presentation skills is essential
- Strong interpersonal skills with the ability to connect with audience and understand their needs.
- High level of professionalism and personal grooming.
- Worked for a minimum of 3-5 years in either an IFS and/or Terminal role
- Handled International, domestic and code share flights/operations
- Managed IROPs operations as a ground and/or cabin crew is desirable
- Strong understanding of IndiGo policies
- Trained in advance DCS and/or World Tracer Web is desirable
- Experience in image consulting is desirable.
Preferred Skills: Knowledge of MS word, excel and PowerPoint. Basic understanding and comfort with virtual video editing tools is desirable.
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
