Job Description:

The Crew Compliance Specialist is responsible to design, support and oversee the implementation of product features that relate to Compliance of Crew Legality rules and regulations at airlines. Rules include Civil Aviation Rules, Company Rules, and Union Rules where applicable. At this time, NAVBLUE’s N-OC (Ops & Crew) is the primary system that implements and tracks compliance to these rules in the NAVBLUE Product suite, but other products might be involved as well. 

Responsibilities

The Crew Compliance Specialist (CCS) is part of the Customer Fulfillment team of NAVBLUE Portfolio. This team will manage the domain specific technical support for all NAVBLUE products that contain crew compliance features used by customers. 

The CCS provides expertise and technical support on NAVBLUE Products, especially as it relates to Crew Legalities and Compliance. They will be the product expert to answer questions either from customers or from other NAVBLUE entities. The CCS should analyze customers feedback and product occurrences to provide leadership and direction to all development activities. The CCS  prioritizes the bug fixes and needed enhancements in the Product and, depending on how the product is developed/maintained, follow-up progress with the relevant development teams and their support infrastructure (both employees and contractors).

The CCS provides operational expertise of the use of the product by our customers. They are responsible for ensuring the right level of verification and validation regarding operational use of the product. The CCS is also accountable for ensuring customer satisfaction following the 4 pillars : safety, security, quality and business.

• Analysis, definition and implementation of various features such as credit calculations that will be used in Payroll. Although our products are not Payroll systems, the applications we manage are responsible for collecting and calculating the base information that will be sent to Payroll systems for downline use. The TPM has a responsibility to understand and manage these features and relationships to ensure the system is usable in an OCC, in tandem with common Payroll systems in the Aviation industry.

• Work with Customer Experience team to ensure the Level 3 support regarding product expertise and relying on the L3 support dev team when necessary. 

• Ensure Customer satisfaction regarding the product is at the expected level.

• Define new Product releases content by prioritizing the bug fixes and needed enhancements 

• Internal testing and use of Product to ensure Verification and Validation activities are at the right level. Run User Acceptance Tests at operational level when needed

• Support the deal management (RFP, RFI and other questions that relate to the product specific domain) and delivery teams (Customer onboarding) regarding product expertise. 

• If needed, act as product owner responsible for occurrence management dealing with the 4 pillars: Safety, Security, Quality and Business impacts.

• Ensure smooth and efficient communication with other internal and external stakeholders on the product. 

• Support Customer Experience in maintaining and reviewing training materials and product documentation (release notes). 

• Contribute to enhancements of processes and product materials, including but not limited to:

• Customer-Facing Documentation 

• Freshdesk help files

• White papers 

• Marketing Materials (as needed)

• Ability to analyze the impact of a change to existing implementations, FAR, EASA, CAA’s in general, and the cascading effect of those changes, on other aspects of an OCC, or business operations.

• Understanding of the overall airline crew operations, to ensure that we can analyze, define and implement various union and company rules.

• Participate in the process to oversee and audit customer systems to ensure compliance to requirements and ensure they are standard implementations. 

Education:

• Successful completion of a Bachelor&39;s degree or diploma in computer science or technology, or technical aviation related domain, such as diplomas leading to OCC leadership jobs (or equivalent).

Experience: 

• Experience in the aviation industry is important

• Proven experience in maintaining project schedules, documentation, communications and meeting deadlines

• Experience developing under external industry standards or certifications 

• Experience with, and understanding of Civil Aviation crew Regulations is an important baseline. Specific experience and knowledge of FAR regulations in North America is important.

• Experience working in a software development environment, driving feature progress and requirements gathering would be an asset

• Understanding of the full SDLC (Software Development Lifecycle) management, is an asset

• Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Experience in the aviation industry is critical 

• Must work effectively with others in a team environment 

• Proactive, problem solver with effective interpersonal and communication skills 

• Able to effectively communicate, both verbally and written, technical aspects of architecture and integration to management, clients and staff 

• Ability to manage through a period of growth or transition a definite asset 

• Able to translate strategic objectives into daily activities and guide and motivate others to deliver 

• Supplier (including contract) and partners management 

• Excellent organizational and time management skills. 

• Candidates with specific experience in IOCs will likely be given preference for this position. 

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• English language proficiency 

• French an asset but not required

Technical Systems Proficiency:

• Experience with any common or in-house Crew Compliance software used in the industry is not required, but would be a strong asset. 

• Experience in interpreting Crew Compliance regulations in the real world is a strong asset.

• Responsible for stack management of RFP responses via tools such as Loopio.

What We Offer: 

• Stable, full-time employment contract

• Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)

• Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)

• Co-funding for meals and commuting 

• Access to the latest knowledge and technologies enabling professional development 

• Opportunity to work on international projects and collaborate with global teams, including occasional international travel

• Private medical coverage for you and your family 

• Sport card 

• Mental health support platform 

• Life insurance for you and your family

• Employee Stock Ownership Plan

• Employee referral program bonus (5000 PLN) 

Recruitment Roadmap:

• Recruitment form completion

• Technical interview

• Final interview with the HR Business Partner

• Offer

Selection and Hiring Commitment 

We thank all applicants for applying. Only selected applicants will be contacted.

NAVBLUE is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

NAVBLUE Gdansk is operating within the Airbus Helicopters Polska Structure. 

At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the &34;Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant&34; is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: talent&64;NAVBLUE.aero.

At NAVBLUE, we recognize that aviation’s innovation must be matched by environmental responsibility. As a digital leader, we provide immediate, actionable solutions to optimize airline operations and drive decarbonization today. Sustainability is not just a goal, but a prerequisite for our growth; it is central to our 2030 strategy to become the industry reference for integrity and stewardship. By joining us, you will play a direct role in this transformation, ensuring the future of air transport is as responsible as it is innovative.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

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