Type of contract: Permanent
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Care GDS Specialist?
GREAT CAREER OPPORTUNITY FOR GDS EXPERIENCED TRAVEL CONSULTANTS!
We are Norwegian all the way and will be our customers smart move. We work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.
Make your smart move now and join Norwegian!
As Norwegian is migrating from our in-house ticketing solution to Amadeus E-ticketing, we are looking for multichannel Customer Care senior coordinators and Customer Care specialists with experience in Amadeus, who can strengthen our Customer Care team based in Barcelona. You will be trained in/ learning a new and modern version of Amadeus (ARD Web Graphic).
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!
We can offer:
- Competitive company benefits including employee priced tickets
- Positive and exciting place to work in a global expanding organization.
- Ongoing training and development opportunities
- Challenging, variable and dynamic environment.
- Including and diverse workplace culture fostering collaboration and creativity.
- Schedule: full time from Monday to Sunday - Variable hours.
- 24 holiday days per year prorated.
- Monthly food allowance via Edenred - Ticket Restaurant.
- Company mobile phone.
- Take your birthday day off to celebrate!
You are our ideal candidate if you have:
- English language skills at least B2 level (verbal and written).
- Customer focus competency, excellent communication skills in verbal and written.
- Expert knowledge and understanding of Amadeus E-tickets and EMDs and how to book and reissue
- Beneficial to have BSP/IATA pricing, tariffs and refunds experience.
- Frontline customer service experience in an airline, travel agency or contact center.
- Experience working in digital platforms and quick to grasp new technology.
- Experience as Trainer will be considered an advantage.
- Fluency in any Scandinavian language will be considered an advantage.
This job will be for you if you have:
- Good teamwork capabilities.
- Problem solving competency, flexibility.
- Ability to focus and work in high pace and dynamic environment.
- Self-driven and structured work style.
- Ability to take ownership, solution orientated, proactive, with “can do” attitude and strong work ethic.
- Ability to learn quickly new technology.
- Ability and desire to develop professionally
In this role you will be responsible for:
- Perform Amadeus related Backoffice tasks.
- Provide 2nd line escalation GDS support to our Contact Centers in relation to fares, ticketing, refunds, ancillaries etc.
- Handle complex Amadeus-related inquiries from customers in all channels if necessary, including transferred customer inquiries from Customer Care Coordinators and Senior Coordinators when escalation is required.
- When required, assist with Amadeus training and uptraining.
- Create and maintain Amadeus user manuals, describing practices and procedures related to Amadeus system.
- Liaise with relevant stakeholders to report Amadeus related issues, feature improvements and other Amadeus related aspects of the operation.
- Stay updated with system information, changes, and updates.
- Responsible for distribution of updates/information on Amadeus to Contact Center and other stakeholders
- Support Team Leader, QA and Training department, identifying skills gaps that may require additional training and coaching.
- Anticipate customer needs, proactively addressing concerns, and ensuring high levels of customer satisfaction.
- When required, participate in projects, and share GDS knowledge
Do you have any questions?
If so, please contact:
Monica Gonzales Martinez
Director Customer Care Operations Spain
Email: monica.gonzalez.martineznorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Travel required: No travelling required
Application deadline: 05.04.24
