MD Helicopters is seeking a Customer Service & Warranty Specialist II to join our Aftermarket Services team. In this role, you’ll be the primary point of contact for customers, providing world-class service and ensuring efficient warranty claim resolution. This is a hybrid role—50 customer service, 50 warranty administration—where you’ll help operators keep their helicopters mission-ready while strengthening customer relationships.

• Support customers with spare parts inquiries, orders, pricing, and delivery status.

• Proactively communicate and ensure timely order fulfillment.

• Assist with urgent AOG coverage, including occasional after-hours support.

• Review, process, and track warranty claims and repairs.

• Coordinate with service centers, production, and logistics to resolve issues quickly.

• Maintain accurate records and analyze warranty/repair trends to improve processes.

• Represent MD Helicopters with professionalism, responsiveness, and integrity.

• 0–2 years of experience in aviation customer service, warranty administration, or a related technical field (aerospace experience a plus).

• Strong communication and problem-solving skills.

• Comfortable working with MRP/ERP systems (SAP/JDE experience a plus).

• Proficiency with Microsoft Office (Excel required).

• Ability to manage multiple priorities in a fast-paced environment.

• Team player with a customer-first mindset.

• Must be eligible to access Export Control Information.

• Be part of a legendary brand with a global reputation in rotorcraft.

• Work alongside passionate aviation professionals in a dynamic environment.

• Opportunities for growth and career advancement.

• Competitive pay and benefits package.

• 3 weeks of accrued PTO plus the week between Christmas and New Years we close. 

MD Helicopters, LLC provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination against minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

SKILLS AND ABILITIES REQUIRED

• Minimum of 3 years customer service experience required, aviation customer service preferred.
• Excellent communication, listening, and interpersonal skills appropriate to a customer service role required.
• Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned
• Requires proficiency with Microsoft Office Suite, and ERP/MRP systems.
• Knowledge of MD Helicopters product line preferred.
• The ability to understand and follow instructions and the ability to concentrate
• The ability to confirm contractual agreements/terms are met through utilization of contracts operating procedure.
• The ability to get along with others or to be part of a team.
• Regular attendance at the worksite is required

EDUCATION and/or EXPERIENCE

• Associate's degree from a two-year college or university; and 3 years related experience; or equivalent combination of education and experience.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contracts, implied or otherwise, other than an “at will” relationship.

CERTIFICATES, LICENSES, REGISTRATIONS

A&P license preferred

WORK ENVIRONMENT/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed in an office and factory settings.
• Exposure to shop environment such as noise, dust, odors and fumes.
• Occasionally required to lift up to 20 lbs.
• Regularly required to sit, stand, bend, reach and move about facilities.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

MD Helicopters, LLC. provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.