Customer Service Administrator

Precision Castparts Corp. •

Muskegon, Michigan, United States

Position Type: Permanent

Job Description:
1

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description 1

Position Summary

This position reports to the Director of Sales & Marketing and is responsible for all internal sales operations from contact review to order shipment.

Primary Responsibilities

Work safely. Adhere to all company and regulatory EH&S policies and procedures.
Adhere to all 6-S Company initiatives and policies.
Maintain the Sales and Marketing department order entry policies and procedures.
Perform as primary customer service contact for key accounts.
Data entry focused – Sales Order entry
Assist in monitoring the sales/operation plan and master schedule to identify changes or trends.
Work with cross-functional teams to ensure on-time delivery and overall customer satisfaction.
Leadership of department activities for trade show and other event participation.
Assist with Sarbanes-Oxley activities.
Assist Director of Sales and Marketing with reporting activity.
Lead efforts for managing Finished Goods and Customer Revert Inventory.
Assist Shipping Coordinator with Freight duties.
Other duties as assigned.

Minimum Education and Experience

Two-year degree in a related field of study preferred, with a minimum of two (2) years of experience in industrial sales and/or customer service, preferably in the metals industry.

Other Qualifications

Sales and marketing competencies.
Basic business acumen.
Excellent oral and written communication skills.
Analytical capability.
Problem solving skills.
Communication skills.
Team-work skills.
Initiative

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. &39;Green Card Holder&39;), and certain categories of Asylees and Refugees.

Job Ident #: 12393

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Customer Service Administrator

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