The Customer ServiceAgent – Sir Turtle Lounge will report to the Manager, Gate Operations and willbe responsible for greeting and introducing guests to all aspects of the SirTurtle Club product, advising of all available services and offering assistancewhere required to maintain customer loyalty.
Summary of Key Responsibilities:
◾ Provide friendly and professional service toguests ◾ Must be well-groomed in appearance and adhere to uniformappearance standards
◾ Keep all customers in the lounge informed regarding their flightdeparture and any other information pertaining to theirflight ◾ Perform boarding and gate duties, such as checking flight tickets,assisting and directing passengers and makingannouncements ◾ Greet customers as they enter the lounge and introduce them to allaspects of the lounge product
◾ Assist with expeditious and accurate completionof all reports and statistical data, and recording inwards goods and confirmation of invoices
◾ Liaise with service providers, overseeing catering and cleaning
◾ Remain visible throughout the lounge with an approachable look andstance at all times. ◾ Adhere to prescribed safety and security procedures
RequirementsQualifications, Skills& Experience:
- High school diploma or equivalent with O’ level passes in Math, Geography and English
- Possess exceptional interpersonal skills
- Ability to work as part of a team and independently
- Commitment to promote airline operational efficiency to Cayman Airways Ltd., and contracted airlines
- Must be able to multi-task effectively
- Must be computer literate and type at least 25 WPM required
- Ability to learn and operate a computerized reservation system
- Excellent verbal and written communication skills
- Must be customer-oriented and committed to delivering a consistently high level of customer service at all times
Desirable:
Ability to speak a foreign language (preferably Spanish)
Previous airline experience
Special Conditions:
Must be able to work early mornings, nights, weekends, public holidaysand overtime
BenefitsCayman Airways offers an excellentcompensation package
Thedeadline for receipt of applications is 15th August 2025
Late and incomplete applicationswill not be accepted
