HSGI is hiring a Customer Service Concierge in Melbourne, FL.
Contact JP @ 251-260-6025 / jenparker@hsgi-inc.com for more information or to apply.
The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility. This role focuses on delivering excellent customer service by assisting with customer movement, providing on-site support, and triaging customer needs or concerns to the appropriate internal focal points. The position plays a key role in ensuring a positive, professional, and well-coordinated customer experience.
Key Responsibilities
- Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, in compliance with safety and security requirements.
- Provide a professional, welcoming on-site presence for customers during maintenance visits.
- Serve as a point of support for customers, addressing general questions and directing concerns to the appropriate internal teams.
- Assist with coordination of customer amenities, conference rooms, transportation, and visit-related logistics.
- Communicate effectively with internal teams to support a smooth customer experience.
- Observe and report safety, security, or compliance concerns as required.
- Support customer events, and special administrative projects as assigned.
