Part of the Emirates Group, Arabian Adventures is far more than an award-winning provider of desert safaris in Dubai. Were equipped to provide a wide range of exclusive tailor-made services - from planning, contracting hotel space, transfers, arrivals and in-resort assistance, to organising excursions and safaris and managing events.

As a Customer Service Consultant you will provide a tour guide, airport or hotel representation service to clients, maintaining high levels of customer service and promoting products to maximise revenue generation opportunities.

In this role you will:

• Conduct scheduled or ad-hoc guided tours covering historical sites and sites of tourist interest across the UAE, delivering information on the culture, traditions and customs of the region.
• Lead incentive and familiarisation trips according to the specified programme set for the clients and ensure the programme runs smoothly according to the pre-arranged itinerary.
• Co-ordinate tourist attraction entry payments for clients, ensuring payment is collected in a timely manner and that it is submitted to head office in line with standard operating procedures.
  Collate documentation (i.e. welcome packs, file cards etc.) prior to a customer arrival in-resort ensuring that all relevant information is available for them to plan their stay.
• Organise and deliver welcome meetings/presentations (within 24 hours of a customers arrival) ensuring comprehensive coverage of the UAE culture and heritage, hotel/resort facilities and products.
• Actively promote tours and safaris and secure customer interest in product offerings to achieve pre-defined sales targets and contribute to revenue budget.
• Compile and submit all sales (cash and credit cards) to head office as per unit schedule and ensure that all sales are accounted for through accurate submission of sales reports.
• Conduct daily visits to specified hotels to meet customers and to answer queries.
• Ensure that all formalities such as flight re-confirmation and return transfers to the airport are booked by the relevant eams and convey this information to customers in a timely manner.
  Plan, co-ordinate and prepare all pre-arrival documentation (i.e. name boards, visas/documents, welcome packs etc.) and ensure that customers are met and assisted in a timely and professional manner.
• Monitor flight information screens to establish flight arrival/departure times and assign staff to meet customers and escort them to the desk.
• Brief customers on the content of the welcome pack and ensure they are met at the respective luggage belt, if required assist them with issues related to lost/damaged baggage.
• Retrieve information from the company systems and passenger lists and prepare a report of incoming bookings to enable the incoming shift leader to plan manpower and equipment resources.
• Liaise with the transport team and rent-a-car companies with regards to hotel transfers and ensure that customers are escorted to their respective transport.

To be considered for the role, you must meet the below requirements:

• DTCM licence an advantage

• Valid UAE driving license or an international license that can be converted
• Experience in customer services roles in the travel/tourism industry
• Sound knowledge of the UAE would be an advantage
• Ability to thrive in a team environment
• Resilient and flexible approach with the ability to respond to customer and company needs
• Other languages besides English: Fluency in Spanish and Portuguese

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers