Customer Service Officer (Domestic Operations)

Station Head

Handling daily operations at check in counter and departure gate as per SLA.
Key Accountability

Provide highest customer service standards.Compliance to safety,security & regulatory proceduresEnsuring on time performance and baggage requirementsEnsuring travel document and visa requirement are adhered toEnsure sufficient resources as per customer airlines SLA
Qualification

SPM

0-2 years, Relevant  Ground Handling experince 

Good communication skills in Bahasa Malaysia and EnglishGood personality, with warm and positive attitudeAble to work independantly and responsible for job assignmentsKnowledgable with personal computers and travel documents requirement
Key Challenges

Unsatisfied and demanding passengers
ability to make prompt decision
cancellation and/or delayed flights
missed connection flights
accomodation and transport (delayed or the staff itself)