Customer Service Officer (Domestic Operations) (22958)

Job Description:

Job Title

Customer Services Officer

Report To

Station Head

Division

AeroDaratServices

Department

GH - Domestic Operations

Role Purpose

Handling daily operations at check in counter and departure gate as per SLA.
Key Accountability

Provide highest customer service standards. Compliance to safety,security & regulatory procedures Ensuring on time performance and baggage requirementsEnsuring travel document and visa requirement are adhered to Ensure sufficient resources as per customer airlines SLA
Qualification

SPM

Working Experience

0-2 years, Relevant Ground Handling experince

Skills & Knowledge

Good communication skills in Bahasa Malaysia and EnglishGood personality, with warm and positive attitudeAble to work independantly and responsible for job assignmentsKnowledgable with personal computers and travel documents requirement
Key Challenges

Unsatisfied and demanding passengers
ability to make prompt decision
cancellation and/or delayed flights
missed connection flights
accomodation and transport (delayed or the staff itself)

Job Ident #: 22958

Company Details

Malaysia Airlines

MH Airport Office - Room C4S083 Level 2, Terminal
Beijing, Beijing China, International 065001 International
www.malaysiaairlines.com/us/en/home.html

Malaysia Airlines is proud to carry the flag as Malaysia's national carrier: the best way to fly to, from and around our beautiful country. Each day we carry up to 40,000 guests on unforgettable journeys imbued with the richness and diversity of our ...

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Job Info

Location

Beijing, Beijing, China

Type

Permanent

Company Details

Malaysia Airlines

MH Airport Office - Room C4S083 Level 2, Terminal
Beijing, Beijing China, International 065001 International
www.malaysiaairlines.com/us/en/home.html