Customer Service Representative - Full Time
United Airlines •
Position Type: Permanent
Job Description:
Description
Customer Service Representative
Help United passengers reach their destinations, with a smile
Do you find the idea of working at an airport exciting? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? You’re the perfect candidate for a role as a part-time Customer Service Representative for United Airlines.
As part of our passenger service team, you’ll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying “United Airlines is great!”
Caring for customers
It is vitally important that our Customer Service Representatives make every interaction a positive one
Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations
Caring happens regardless of our customer’s disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not
Many routes to success
Most new hires start as a Gate or Ticket Agent, helping passengers check in and board, as well as resolving any issues with travel that arise
We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job
With experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor roles
You’ll also have the ability to transfer to other locations within our amazing network
Qualifications
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
Job Ident #:
DCA00000293
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