The Customer Service Representative coordinates across multiple functions to ensure on-time delivery, contract compliance, and exceptional customer satisfaction for turbine engine overhaul and repair services. Based in the Mesa facility, this role manages customer and internal requirements from quotation through shipment, supports financial goals, and serves as the primary liaison between customers and internal teams.

Responsibilities

• Serve as the primary point of contact for assigned customers, representing the company to the customer and the customer within the facility.
• Review customer requirements for all assigned orders to ensure they are processed and entered in accordance with negotiated terms and conditions.
• Ensure all customer orders are accurately received and entered into the ERP system.
• Coordinate demand scheduling with Production Management to align customer requirements with production capacity and timelines.
• Collaborate with the Sales team to negotiate pricing, delivery schedules, administrative requirements, and other conditions while ensuring compliance with established terms and conditions from proposal through shipment.
• Develop detailed and comprehensive quotations for turbine engine overhaul and repair services, including accurate pricing and scope definitions.
• Manage customer account databases and maintain complete and accurate records for each account.
• Monitor and ensure that both company and customer requirements are met in terms of timing, pricing, and overall satisfaction.
• Review and ensure compliance with all applicable export control regulations for assigned orders and customers.
• Provide continuous status updates to customers throughout the production cycle, proactively communicating to anticipate and address customer needs.
• Coordinate internal activities across all relevant departments to ensure customer commitments are met on time and to the required quality standards.
• Evaluate and coordinate product exchange applicability for various exchange programs by working closely with Materials and Purchasing teams.
• Organize and plan daily work to meet deadlines and support multiple projects or activities simultaneously.
• Maintain confidentiality of sensitive customer and company information while handling documents and communications.
• Operate office machines and equipment as needed to support customer service, order processing, and documentation activities.

• Customer-oriented mindset with comfort in direct customer contact and relationship management.
• Ability to manage multiple projects and activities simultaneously while meeting deadlines.
• Results-driven approach with a focus on achieving measurable outcomes.
• Strong process orientation and attention to detail.
• Excellent communication and interpersonal skills, with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to lead change in a team environment and contribute creative ideas for improvement.
• Capability to quickly analyze situations, identify opportunities, and implement improvements that have measurable financial impact.
• Collaborative working style with the ability to work effectively across functions.
• Proficiency with computer systems, including ERP systems and Microsoft Office applications.
• Ability to organize and plan work effectively while adhering to deadlines.
• Strong attention to detail and ability to maintain confidentiality of information.
• Ability to read, write, and understand the English language and follow verbal and written instructions.
• Ability to multi-task with thorough knowledge of modern office practices and procedures.
• Ability to type with accuracy and speed.
• Ability to work effectively without direct supervision and adapt to rapidly changing circumstances and priorities.
• High school diploma or higher.
• Minimum 5 years of experience supporting a complex product line or service with direct customer interface, customer support, or internal sales responsibilities.
• Prior experience working in a professional role within a manufacturing environment.

• Knowledge of standard Aerospace MRO (Maintenance, Repair and Overhaul) processes is preferred.
• Experience with customer service, data entry, quoting, RF scanners, and material handling.
• Demonstrated ability to maintain a high level of professionalism and diplomacy in all interactions.
• Capability to contribute to continuous improvement initiatives and process enhancements.
• Comfort working in a contract-to-hire arrangement, with conversion dependent on attitude, attendance, and performance.

You will join a specialized organization with decades of technical expertise, where on-the-job training supports your professional growth and development. Full-time associates are eligible for comprehensive medical, dental, vision, basic and voluntary life insurance, and disability coverage. A generous paid time off program accrues with each pay cycle, complemented by paid holidays and a 401(k) plan with company match to support your long-term financial goals. The culture emphasizes collaboration, continuous improvement, and cross-functional teamwork, offering a stable environment where your contributions directly support customer satisfaction and operational excellence.

Work Environment

This role operates on a first shift schedule, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Work takes place in an indoor, air-conditioned environment within a professional office and manufacturing support setting. The position requires extended periods of sitting or standing, as well as some walking, bending, and reaching to shoulder level. You may occasionally lift, carry, push, or pull items weighing up to 20 pounds. The role involves repetitive hand movements, eye-hand coordination, and manual dexterity, and requires corrected vision and hearing within normal range. You will use standard office machines and equipment, working in a structured environment that supports focus, accuracy, and safe work practices.

Job Type & Location

This is a Contract to Hire position based out of Mesa, AZ.

The pay range for this position is $30.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Mesa,AZ.

This position is anticipated to close on Jun 5, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.